IT Production Support
5 days ago
**Overview**
We are looking for an IT Production Support who will be responsible for supporting the Tech Team by receiving customer support requests from end-users and analyzing these by responding to the end-user with a solution or escalating it to the appropriate Tech Team.
**Your Role**
- Support and resolve technical production challenges on a daily basis
- Investigate and document technical issues found in production
- Interact daily with product managers and fellow developers, to better enhance the product
- Support data team initiatives, reports, automations, and insights
- Participate in designing and developing data analytics platform and its features
- Support integration initiatives with third party providers
**Your Qualification**
- Bachelor’s degree in Computer Science, Information Technology, or equivalent
- 1-3 years experience in technical support, development, quality assurance, or equivalent
- Experience working in a collaborative team in an Agile / Scrum environment
- Comfortable with Python, JavaScript, Git, and MySQL
- Experience building web-based products
- Self-starter with excellent time management skills and ability to work without direct supervision
- Fluency in best practices for development and technical documentation
- Good communication skills with the ability to present a strong rationale for design decisions (Fluent in Bahasa and English)
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