Product Support Integration

1 month ago


Jakarta, Indonesia Shopee Full time

Department Product Management- LevelEntry Level- LocationIndonesia - JakartaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
- Facilitate smooth H2H integration processes with partners and internal teams
- Provide daily support and ensure seamless operations
- Deliver training sessions for partners and Shopee/ShopeePay teams on new features or products
- Handle troubleshooting, create SOPs, and support product operations as needed
- Analyze and report any trend on the number of bugs recorded
- Identify issue trends for reporting to all stakeholders to improve the system stability
- Collaborate closely and build relationships between the operations, business, and the developer team in the debugging process during the production
- Support the operations and developer team in the bug reporting process by providing complete information and temporary solution or workaround

**Requirements**:

- Minimum bachelor's degree from Computer Science or related discipline will be an advantage
- Proficient in English and Bahasa Indonesia.
- Demonstrated ability to learn independently and proactively
- Communicates clearly, collaborates effectively, and brings a positive energy to the team.
- Have a strong willingness to learn & grow based on feedback
- Have a logical thinking and sense of curiosity
- Can-do attitude with strong sense of responsibility and result-oriented
- Able to work independently or with team in fast-paced environment
- Experience in H2H Integration, API, or SNAP integration.
- Experience in E-Wallet, Payment Gateways (PG), or other fintech domains
- Exposure to SNAP regulations.


  • Product Support

    1 month ago


    Jakarta, Indonesia tiket.com Full time

    We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure. **Your main duties in flying with us**: - Trouble shoot and solve external and internal user...

  • Production Support

    3 months ago


    Jakarta, Indonesia Manulife Full time

    **The opportunity** Production Support Team is responsible for maintaining and supporting the system to ensure smooth business operations. **Responsibilities**: - Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production - Assists with resolution of issues surfaced by support analysts -...

  • IT Production Support

    1 month ago


    Jakarta, Indonesia Manulife Full time

    **The opportunity** **Position Responsibilities**: - **Incident Management**: Respond to and resolve production issues in a timely manner, following established incident management protocols. Escalate complex issues to relevant teams as necessary., and incident reports - **Troubleshooting**: Diagnose and troubleshoot issues affecting production systems....


  • Jakarta, Indonesia Global Visa Support Full time

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...

  • Data Integration

    5 months ago


    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed...

  • IT Integration Staff

    5 months ago


    Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full time

    NICEpay is an Internet Payment Gateway Provider which brings you a reliable technical support and proven expertise in local system integration, empowering merchant boarding, and maintenance. We are empowering merchant to secure its e-commerce revenue streams from anywhere in the world with our enhanced Fin-Tech solution. We are IT company working with banks...


  • Jakarta, Indonesia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...


  • Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full time

    **Job Desc**: 1. Coordinate with all business units to support new product development and improvement of existing products. 2. Work with the product development team on new product performance analysis. 3. Providing support, including procedural documentation BRD (Business Requirements Document) and relevant reports 4. Handle incoming requests from...


  • Jakarta, Indonesia World Resources Institute Full time

    **Program** **Overview** WRI Indonesia’s mission is to become the go-to research organization that supports scientific evidence and informed decision making based on sound and robust scientific methodology. Our research activity is a big part in achieving this goal. WRI Indonesia needs to have a solid research strategy to help in addressing the underlying...

  • Product Manager

    5 months ago


    Jakarta, Indonesia AdaPundi Full time

    Product Operation Daily Monitoring - Apps /Backend Problem Coordination, Feature Improvement Coordination Monitoring & Optimizing marketing strategy & flow design to achieve monthly goals & keep customer lifecycle management **Monitor for Product Operation - OJK Reporting Support**: Silaras, KYFI, etc Monitoring & Review for Competitor Analysis Support...

  • Product Support

    5 months ago


    Jakarta, Indonesia FinAccel Full time

    FinAccel is a fun, fast growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. Our first product, Kredivo, which integrates at merchant checkout, qualifies ecommerce buyers for instant ecommerce purchase financing...


  • Jakarta, Indonesia PT. Elit Solusi Niaga Full time

    **Position: Integrated Sales and Marketing Manager** As the Integrated Sales and Marketing Manager, you will play a pivotal role in optimizing our brick-and-mortar stores and advancing our e-commerce platform. Your responsibilities will revolve around crafting strategies to elevate customer engagement, fostering sales growth, and maintaining a cohesive...


  • Jakarta, Indonesia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...

  • Chief Representative

    6 months ago


    Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...

  • IT Production Support

    5 months ago


    Jakarta, Indonesia Hana Bank Full time

    The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana...


  • Jakarta, Indonesia WRI Indonesia Full time

    **Program** **Overview** WRI Indonesia’s mission is to become the go-to research organization that supports scientific evidence and informed decision making based on sound and robust scientific methodology. Our research activity is a big part in achieving this goal. WRI Indonesia needs to have a solid research strategy to help in addressing the underlying...


  • Jakarta, Indonesia Distribusion Technologies GmbH Full time

    We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond. We are looking for a **Integrations System Analyst** to...

  • Application Support

    6 months ago


    Jakarta, Indonesia PT Andal Software Sejahtera Full time

    **Primary Responsibilities**: 1. Understand and know the last condition of customer database before being handed over to the support phase by monitoring the work of the system Integrator (Quality check) 2. Provide Solutions and responses to obstacles, idea and problems faced by customers in using Andal Products. 3. Become a feedback channel for product...