Product Support Integration

2 months ago


Jakarta, Indonesia Shopee Full time

Department Product Management- LevelEntry Level- LocationIndonesia - JakartaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
- Facilitate smooth H2H integration processes with partners and internal teams
- Provide daily support and ensure seamless operations
- Deliver training sessions for partners and Shopee/ShopeePay teams on new features or products
- Handle troubleshooting, create SOPs, and support product operations as needed
- Analyze and report any trend on the number of bugs recorded
- Identify issue trends for reporting to all stakeholders to improve the system stability
- Collaborate closely and build relationships between the operations, business, and the developer team in the debugging process during the production
- Support the operations and developer team in the bug reporting process by providing complete information and temporary solution or workaround

**Requirements**:

- Minimum bachelor's degree from Computer Science or related discipline will be an advantage
- Proficient in English and Bahasa Indonesia.
- Demonstrated ability to learn independently and proactively
- Communicates clearly, collaborates effectively, and brings a positive energy to the team.
- Have a strong willingness to learn & grow based on feedback
- Have a logical thinking and sense of curiosity
- Can-do attitude with strong sense of responsibility and result-oriented
- Able to work independently or with team in fast-paced environment
- Experience in H2H Integration, API, or SNAP integration.
- Experience in E-Wallet, Payment Gateways (PG), or other fintech domains
- Exposure to SNAP regulations.


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