IT Production Support

2 months ago

Jakarta, Indonesia Manulife Full time

**The opportunity**

**Position Responsibilities**:

- **Incident Management**: Respond to and resolve production issues in a timely manner, following established incident management protocols. Escalate complex issues to relevant teams as necessary., and incident reports
- **Troubleshooting**: Diagnose and troubleshoot issues affecting production systems. Analyze logs, error messages, and performance metrics to identify root causes.
- **Problem Management**: Analyst and follow-up permanent solution recuring issue
- **Change Management**: Participate in the planning and implementation of changes to production systems as adviser. Ensure that changes are tested, documented, and executed with mínimal disruption to business operations.
- **Performance Tuning**: Collaborate with development and infrastructure teams to optimize the performance of production systems. Implement tuning and configuration changes as required.
- **Documentation**:Maintain up-to-date documentation of production support procedures, system configurations. Provide clear communication to stakeholders regarding system status and issues.
- **Collaboration**:Work closely with development, QA, and infrastructure teams to support new releases and updates. Ensure that new code and configurations are production-ready.
- **Compliance and Security**:Ensure that production systems comply with internal security policies and industry regulations. Participate in audits and implement security measures as required.
- **Continuous Improvement**:Identify opportunities to improve system reliability, performance, and support processes. Propose and implement solutions to enhance production operations.

**Required Qualifications**:

- University Graduate in Computer Science preferred or equivalent professional experience
- Over 2 years solid working experience in engineering roles or It Application Support roles
- Knowledge with restful API and Web app development skills (technologies such as Java / JavaScript / Angular / React / Kubernetes / Spring Boot / Message queue etc.)
- Experience in RDBMS and NoSQL database
Experience with CI/CD
- Experience with monitoring tool (new relic, Dynatrace, etc.)
- Collaborative attitude, willingness to work with team members
- Proactive, self-motivated and adapted to changes
- Good organizational and problem-solving abilities that enable you to manage through creative abrasion
- Good verbal and written communication, effectively articulates technical vision, possibilities, and outcomes
- Good communication skills in English and Bahasa, both written and spoken

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

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