Customer Success

3 months ago


Badung, Indonesia Expat. Roasters Full time

**Responsibilities**
- Ensure outstanding customer satisfaction by maintaining strong working relationships (e.g. visit customer outlets, regular contact with them, etc.).
- Assist sales team in customer acquisitions, planning, retention and management.
- Maintain complete and accurate customer correspondence data.
- Letting customers know about other products the company offers.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through the business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
- Schedule regular meetings with customers to ensure they are satisfied.
- Conducting business reviews to ensure customers are satisfied with their products and services.
- Act as point of contact for complaints and escalate issues as appropriate.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Collaborate with internal teams (e.g. sales, marketing, production) to address customers’ needs (marketing support, training, coffee blend, etc.).
- Develop and update customer related reports into the CRM.

**Requirements**:

- Minimum Diploma or Bachelor in Management, Customer Service, Hospitality or relevant field.
- Exceptional multitasking and analytical skills.
- Strong written and verbal communication skills in English.
- Proven Track record of meeting and exceeding targets
- Customer-oriented and service-driven person.
- Problem analysis and problem-solving.
- Team-leadership.
- Persuasiveness.
- Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

Ability to commute/relocate:

- Badung: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to join immediately?

**Language**:

- English (required)


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