Pre-opening Team SPA Operational Manager
2 months ago
You will be involved to project manage this project through to opening and beyond.
**Requirements**:
- Minimum three years relevant managerial experience working in a supervisory/management role within the spa/wellness industry.
- Graduated from relevant education and certified.
- Strong leadership, communication skills, customer service experience in retail stores a bonus.
- Passionate, committed individual.
- Provide leadership and tools for success to your team.
- Lead by example with customer service at your core, and resolve challenges with professionalism.
- Bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the spa’s bottom line in mind.
- Able to work a flexible schedule, including evenings and weekends.
- Tech savvy and can perform administrative tasks.
- Self-starter and ability to work independently with clear focus on deliverables.
- Results oriented.
- Effective prospecting and account management skills.
- Strong analytical ability, attention to detail, and organisational/time management skills.
- Effective oral and written communication skills.
- Proficient in the following systems: Microsoft Word, Excel and PowerPoint.
- Ability to work with all levels of the organisation.
**Responsibilities**:
- Lead the team in creating an outstanding experience for the customer.
- Create, maintain operating procedures, and monitor for effectiveness.
- Scheduling staff.
- Service revenue goals.
- Retail revenue goals.
- Event planning.
- Direct client outreach.
- Direct client in-reach.
- Product inventory.
- Achieve financial objectives by monitoring annual budget; analysing variances, maximise results in sales, merchandising and operations.
- Analyse data and prepare regular reports for the Owner, anticipating market changes to adjust marketing and pricing strategies
- Act as a coach and mentor to bring out the best in all spa employees ensuring there is always a positive work environment.
- Hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
- Provide excellent customer service (creating an experience) by greeting and assisting customers, and excellent floor leadership skills—own and manage the floor.
- Ensure effective communication flow throughout business, ie clients, staff and management.
- Promoting a positive brand image within the spa and in the community.
**Benefits**:
- Salary according to experience + BPJS + THR
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