Boutique Manager

3 months ago

Badung, Indonesia PT. Erika Pena Boutique Full time

**Sales and Performance**:

- Sales Targets: Set and monitor sales targets for each boutique within the area, working closely with store coordinators to achieve revenue goals.
- Performance Analysis: Analyze sales data, customer feedback, and market trends to identify areas for improvement and implement strategies to increase sales and profitability.
- **Staff Management**:

- Team Leadership: Provide leadership and guidance to boutique coordinator and staff, ensuring they are motivated, well-trained, and equipped to deliver exceptional customer service.
- Training: Conduct regular training sessions to enhance product knowledge, sales techniques, and customer service skills among boutique staff. The training must be in accordance with company policies and procedures.
- Scheduling: Manage and oversee staff scheduling, ensuring adequate coverage during peak hours and special events.

**Inventory Management**
- Stock Levels: Monitor inventory levels, demand patterns, and product popularity to optimize stock levels and prevent overstocking or stockouts.
- Stock Transfers: Coordinate stock transfers between boutiques to balance inventory and meet customer demands.

**Customer Experience**
- Customer Engagement: Foster a positive and personalized shopping experience for customers, ensuring that staff provides excellent service and assistance.
- Feedback Collection: Collect customer feedback through surveys, social media, and other channels to gauge customer satisfaction and identify areas for improvement.

**Visual Merchandising**
- Visual Display: Supervise and guide visual merchandisers to create visually appealing displays that attract customers and promote products effectively.
- Brand Representation: Ensure that the boutiques' visual merchandising aligns with the brand's aesthetics and guidelines.

**Operational Efficiency**
- Process Optimization: Implement efficient operational processes, including cash handling, inventory reconciliation, and staff responsibilities, to streamline boutique operations.
- Cost Management: Monitor operational costs and expenses within budgetary constraints, identifying areas for cost-saving measures.

**Marketing and Promotions**
- Local Marketing: Collaborate with the marketing team to plan and execute local marketing initiatives, promotions, and events to drive foot traffic and sales.
- Product Launches: Coordinate product launches and promotional campaigns across boutiques, ensuring consistent messaging and customer engagement.

**Compliance and Standards**
- Policy Implementation: Ensure that company policies, procedures, and standards are consistently implemented across all boutiques in the area.
- Legal Compliance: Stay updated with relevant laws and regulations related to retail operations, ensuring compliance at all times.

**Reporting and Analysis**
- Reporting: Prepare regular reports on sales performance, inventory levels, electricity, customer feedback, and other relevant metrics, presenting findings to higher management.
- Trend Analysis: Analyze market trends, customer preferences, and competitors' activities to make informed decisions and recommendations.
- Cash Deposit: Ensure that each store deposits cash transactions into the company bank account the next day. And make the deposit log report monthly to headquarters

**Crisis Management**
- Problem Resolution: Address escalated customer complaints and resolve operational issues promptly and professionally.
- Security: Ensure boutique security measures are in place, including surveillance systems and employee training for theft prevention.

**Expansion and Growth**
- New Locations: Assist in the evaluation and selection of new boutique locations, conducting market research and feasibility studies.
- Boutique Launch: Oversee the successful launch and initial operations of new boutiques in the area.

**Leadership and Development**
- Team Development: Provide mentorship and career development opportunities to boutique managers, nurturing their leadership skills.
- Succession Planning: Identify and groom potential leaders within the area for future roles within the company**REQUIREMENTS**:

- Full time (Bali based)
- Fluent in English is a MUST
- Able use Microsoft Office and Microsoft Excel.
- Able to execute the weekly and monthly plans and keep up with target.
- Proven work experience in fashion production
- Exceptional ability to pay close attention to details.
- Able to direct sell and up sale our products. Helping the client to style with our products.
- Coordinate and managing the products in the store.
- Able to deal customer complaint calmly
- Strong problem solving skills
- Fashion degree is a plus

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