General Manager

1 month ago


Badung, Indonesia High and Low Headhunters Full time

Our client is looking for a General Manager who is ready to develop and lead a luxury lifestyle boutique hotel with exciting development plans in the near future.

**Requirements**:

- Proven ability to lead, motivate, and develop a highly passionate and driven team, inspiring staff to excel.
- Self-motivated and capable of leading by example.
- Ability to adapt to a dynamic working environment.
- Demonstrated track record of achieving and exceeding targets.
- Highly cost-efficient in managing resources.
- Preferably from a background in sales and marketing, hospitality, or creative industries.
- Highly interactive, people-friendly, and sensitive to staff needs, with strong team player and motivator qualities.
- Actively involved in ensuring an excellent guest experience and embedding loyalty programs.
- Innovative in generating revenue.
- Effective problem solver, not just an identifier.
- Fluent in both written and spoken English. Fluency in Bahasa Indonesia and other languages is a plus.
- Proven track record of creating and implementing effective onboarding and ongoing training programs.
- Ability to identify revenue growth opportunities and implement strategies to achieve financial targets.
- Proven ability to manage and develop a world-class sales and marketing team.
- Capable of executing a comprehensive sales and marketing plan to attract a diverse range of guests.
- Skilled in monitoring market trends and competitor activities to identify opportunities and maintain a competitive edge.
- Experienced in building and maintaining strong relationships with travel agencies, tour operators, corporate clients, and other potential partners.
- Ability to foster a positive work culture that promotes teamwork, open communication, and employee development.
- Experienced in implementing effective training and development programs to enhance staff skills and knowledge.

**Responsibilities**:

- Develop the hotel strategic plans and implement it in alignment with the company’s vision and goals.
- Drive initiatives to enhance the hotel’s positioning as a luxury destination.
- Oversee budgeting and financial planning to optimise revenue and control costs.
- Implement strategies to maximise profitability and achieve financial targets.
- Ensure the highest standard of service and guest experience.
- Implement and maintain luxury service standards throughout the hotel.
- Supervise and coordinate all hotel departments, including front office, housekeeping, food and beverage, and more.
- Implement efficient operational procedures to enhance overall efficiency.
- Recruit, train, and develop a high-performing team.
- Foster a positive work culture that aligns with the luxury brand.
- Collaborate with the sales and marketing team to develop and execute strategies to attract high-profile guests.
- Maintain relationships with key clients and industry partners.
- Implement and uphold quality assurance measures to ensure the hotel meets or exceeds luxury standards.
- Conduct regular inspections to maintain a pristine and well-maintained property.
- Represent the hotel in the local community and industry events.
- Manage public relations to enhance the hotel’s image and brand.
- Ensure the hotel operates in compliance with all relevant laws and regulations.
- Stay informed about industry trends and changes in legislation.
- Develop and implement crisis management plans to handle emergencies effectively.
- Lead the team in responding to and mitigating crises.
- Report to the CEO and Owner on the hotel’s performance and strategic initiatives.
- Strong handle on all Operational, Legal, Financial and Revenue obligations.
- Able to develop a strong business strategy and respond to the market needs to attain profitability and brand awareness.
- Create a strong, efficient, happy, positive, guest-centered team and the hotel goes on to win awards from merits alone.

**Benefits**:
Salary according to experience + standard government benefits

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