General Manager

1 month ago


Badung, Indonesia High and Low Headhunters Full time

**Requirements**:

- Min. two years relevant managerial experience working in a supervisory/management role within the spa, wellness or hospitality industry.
- Completed relevant education in beauty therapy, business management, or a related field is a bonus.
- Passionate, committed individual.
- Strong leadership skills with the ability to inspire and motivate the spa team.
- Excellent communication skills to effectively engage with staff and clients.
- Ability to provide clear direction and constructive feedback to team members.
- Passionate and dedicated to the wellness industry.
- Committed individual with a proactive approach to problem-solving and continuous improvement.
- Commitment to maintaining high standards of cleanliness, safety, and operational compliance in the spa environment.
- Extensive customer service experience, preferably in retail or beauty services.

**Responsibilities**:

- Lead, motivate, and supervise the day spa team to deliver exceptional service and achieve business goals.
- Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
- Oversee daily spa operations, ensuring seamless service delivery and high standards of cleanliness and safety.
- Develop and implement standard operating procedures to optimise workflows and improve efficiency.
- Manage and schedule staff shifts to ensure adequate coverage during peak hours and events.
- Monitor customer feedback and respond to inquiries or complaints promptly, maintaining a high level of client satisfaction.
- Ensure that clients receive exceptional service and a personalised experience that encourages repeat business.
- Oversee pricing strategies and promotions to attract new clients while maintaining profitability.
- Monitor inventory levels and manage purchasing to ensure optimal stock levels and reduce waste.
- Collaborate with marketing teams to create and implement promotional campaigns to increase spa visibility and bookings.
- Build and maintain relationships with local businesses, influencers, and potential partners to boost brand awareness.
- Identify and implement opportunities for business growth and expansion.
- Ensure compliance with local regulations, health and safety standards, and industry best practices.
- Oversee the use and maintenance of spa equipment and facilities to ensure safety and proper functioning.
- Prepare regular reports on spa performance, including financials, customer feedback, and operational metrics.
- Maintain accurate records related to client interactions, service requests, and employee performance.
- Report to senior management on key performance indicators and strategic recommendations.
- Address and resolve any operational issues or client concerns swiftly and efficiently.
- Take proactive measures to anticipate and prevent potential challenges.
- Represent the spa at community events and establish a strong local presence.
- Engage with clients both in person and through digital platforms to strengthen client relationships.
- Gather customer feedback to inform improvements and tailor services to meet client needs.

**Benefits**:

- Salary according to experience
- Kitas


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