Customer Sales Support Representative

4 months ago

Jakarta, Indonesia Sandvik Full time

About Sandvik

Sandvik is a global industrial company specializing in mining and rock excavation, metal cutting, and materials technology. With a history spanning over 150 years, Sandvik prides itself on innovation, sustainability, and delivering exceptional value to its customers worldwide. Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a global leading supplier of stationary crushing & screening equipment for the mining and construction industries.

Job Summary

The CSSR will play a vital role in ensuring customer satisfaction through effective communication, technical expertise, and sales acumen. This position will support Indonesia team for Crushing and Screening business by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. As the first interface to customer to provide a world class customer service to both existing and prospective customers, these services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.

Key Responsibilities- To act as first point of contact for customers from enquiry to order / cash collection.- Work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.-
- Be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.- Actively monitoring of customer and supplier orders, process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.- Communicate with staff from other areas in the organization, such as suppliers, warehouse, finance, inventory, export import to confirm the status of orders and resolve customer complaints.- Asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.- General system and process new customer & suppliers registration task including its administration work to the system.- Proactive follow up calls and mails to the customer, keeping them updated + relationship building.- Maintaining an archive of documentation related to the employee's work, including contracts/PO for the supply of goods, specifications, additional agreements, commercial offers and other documents;- Develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems.- Manage and develop existing business in line with customer segmentation, rules and procedures.- Performs other related duties as assigned by manager.

Education, Experience & Competencies- Bachelor's degree in Engineering, Business Administration, or related field preferred.- More than 2-year experience in sales, customer service, or technical support roles within the mining or construction industry.- Excellent communication, negotiation, and interpersonal skills.- Ability to work independently, prioritize tasks, and meet deadlines.- Intermediate English proficiency- Proficiency in Microsoft Office Suite.- Willingness to travel as needed.

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

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