Customer Development Manager

5 days ago


Jakarta, Indonesia Colgate-Palmolive Full time

No Relocation Assistance Offered
147309 - Jakarta, Jakarta, Indonesia

**#LI-Hybrid**

**About Colgate Palmolive**
We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition. We serve consumers in more than 200 countries and territories around the world and are proud that Colgate-Palmolive is in more homes than any other.

Our strong culture of collaboration, diversity, sustainability and inclusion is rooted in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich development and career experiences and progression.
We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks.

This rare opportunity to join a global market leader that is highly regarded for employee development opportunities.

**Core Responsibilities**:

- Develop deep understanding of customers to drive business results and create competitive advantage
- Build engagement with customers to gain commitment to a joint business plan that delivers superior business results
- Effectively manage trade spending and ensuring meaningful ROI
- Effectively coordinate with distributor's sales force/merchandising team to implement 5Ps with excellence
- Deliver omnichannel growth by assessing customer 6P+A

**Day-to-Day Responsibility**:

- Meet customers and build support for Colgate business
- Build relationship and deep understanding of the customers strategy, priorities and needs and effectively translate them into superior customer plans
- Use analytics to drive fact based conversations and effective negotiations
- Provide insights to RM/SDM and work with him/her to develop improvement plans/programs
- Visit stores and check compliance to 5Ps plan, identifying causes for gaps and developing action plans to close them
- Monitor sales and distribution performance, probing distributor representatives to understand causes for gaps and ensuring they are giving the right attention to close the gaps
- Coordinate with distributor representatives on execution of business plans; new product distribution, display plans, promotional events, detailing etc
- Track and manage trade spending to within approved budget
- Manage, track and build brick and mortar dot com with buyers. Participate in key campaigns, drive brand exposure and deliver growth and ROI

**Leadership / Supervision**
- Provide leadership to distributor's sales force and merchandising team to ensure clear understanding and delivery of Colgate's standards
- Engage with distributor and merchandising agency leadership teams to ensure appropriate support to Colgate's business

**Required Qualifications**:

- Holds a Bachelor’s or Master’s degree in a related field (marketing, business, communications, etc.)
- Minimum 4 years of experience in Pharmacy account (H&B) and omnichannel management
- Proficient in Google suite of products (especially in Sheets, Docs & Slides)
- Proven ability in data analysis

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.



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