Operational Excellence Manager

2 weeks ago


Jakarta, Indonesia Pfizer Full time

Position Purpose
The primary purpose of this position is to define, design and implement continuous improvement programs and site projects which aligned with business strategies.

The Operational Excellence Manager will also establish and guide the Element Owners in ongoing sustenance & maturity of IMEx including metric maintenance to measure program success. Installs program governance, project reviews and communication

Primary Duties:
Support site transformation to world class performer by:

- Collaboration with SLT in development of strategy & goals (including Above-site programs eg EMAP), translate them into CI programs and cascade to lower tiers
- Leading & driving site transformation & cultural change including role-modelling accountability, transparency, speak up, focus/ prioritization, vertical & horizontal alignment, supportive leadership, coaching and change agility. Be the site key Change Agent.
- Leading & guiding Operational Excellence sustainment & maturity, including governance, DOC execution, IMEx standards adherence, metrics, IMEx document management system and colleague growth & development in IMEx roles and knowledge sharing within site & with other sites (CoP, KSF).
- Developing & executing site capability build plan including governance process, ongoing capability mapping against framework, gap assessments/ closures, sustainment & effectiveness checks particularly in Lean, Six Sigma and Coaching Skills.
- Oversight, lead, guide, train & coach site colleagues to execute & deliver right quality & on time key EMAP & CI initiatives including Lean & Six Sigma projects.
- Being key partner with Site MS Lead in iFlow deployment (D4F, MSE, IA, DS), flow improvement & sustainable MCT reduction.

Qualification
Experience
- Min of 5+ years experiences in similar position or area of responsibility
- Proven leadership, influencing & stakeholder management skills.
- Results oriented with ability to see & articulate big picture as well as attention to details in reviewing & executing detailed tasks in a hands-on manner
- Strong facilitation skills
- Good written and verbal communication skills.
- Strong attention to details and technicalities.
- Excellent organizational and technical skills.
- Good interpersonal and multi-tasking skills.
- Ability to effectively coach and mentor colleagues

Education

Bachelor in Industrial Engineering, Pharmaceutical or any related field.

Technical Competency
- Six Sigma &/ or Lean problem-solving training, certifications & competencies, have minimum Six Sigma GB and Lean GB certification
- GMP Knowledge: Understanding of GMP fundamentals

Operations Knowledge: Understanding of Manufacturing Operations processes

Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Continuous Imprv and Proj Mgmt



  • Jakarta, Jakarta, Indonesia Amar Bank Full time

    Amar Bank is seeking an accomplished Operations Excellence Manager to lead the development and implementation of operational processes that drive business success. The successful candidate will have a deep understanding of operations management and excellent project management skills.Key AccountabilitiesDesign and Implement Operational Processes: Develop and...


  • Jakarta, Indonesia Flintex Consulting Pte Ltd Full time

    ***: Responsible for developing our people, spread the continuous improvement and operational excellence culture and support delivering high level of performance in a sustainable way. This role are also to be a role model for kaizen/continuous improvement mindset, to collaborate locally and globally in a good atmosphere, to continuously challenge the status...


  • Jakarta, Indonesia CARSOME Indonesia Full time

    We need you to maintain constant communication with management & all operations stakeholder to ensure and develop, implement, and maintain Operations Business Process. **Your Day to Day** - Proper operations of the organization. - Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal...


  • Jakarta, Indonesia Ajaib Full time

    Company Description **Job Description**: - Manage and build Customer Operations - QA and Training team - Responsible for developing operations strategy to uphold the best customer experience in the industry - Responsible in optimizing existing business operational processes improvement to over achieve key KPIs - Responsible in developing efficient process...


  • Jakarta, Jakarta, Indonesia Amar Bank Full time

    Leadership OpportunityAmar Bank is seeking a visionary Retail Operations Function Head to lead our organization towards operational excellence. As a key member of our leadership team, you will be responsible for driving strategic initiatives and building high-performing teams.ResponsibilitiesDevelop and execute strategic plans to improve operational...


  • Jakarta, Jakarta, Indonesia JULO Full time

    Job DescriptionJULO is seeking a talented Business Process Optimization Specialist to join our team. As a key member of the organization, you will play a vital role in driving operational excellence and performance improvement across the organization.Main ResponsibilitiesReporting to Head Of Operations.Collect and analyze information and data related to...


  • Jakarta, Indonesia MSBU Full time

    **Greetings, programmers, developers, & IT enthusiasts!** Currently, one of our clients is looking for an "**Operations Excellence Consultant**"! Please kindly check the requirements below: - **Minimum Education and Experience**: - Minimum 1 year-experience in Management Consulting with exposure to operations, maintenance, continuous improvement, or...


  • Jakarta, Indonesia mClinica Full time

    **SwipeRx** is the number one app for pharmacies across southeast Asia. Today, SwipeRx connects over 245,000 pharmacy professionals from 45,000 pharmacies which reach more than 150 million patients every month. 1 in every 3 licensed pharmacists across Southeast Asia uses SwipeRx to access online education and training, access industry information, and...


  • Jakarta, Jakarta, Indonesia Gojek Group Full time

    The Special Project Engagement Manager position at Gojek Group requires a highly skilled and experienced professional to manage stakeholders, implement SOPs, and drive project targets towards achievement. This individual will be responsible for overseeing the entire project lifecycle, from planning to delivery.Key Responsibilities:Develop and execute...

  • Customer Experience

    3 weeks ago


    Jakarta, Indonesia SEVEN Retail Group Full time

    CX & Opex Manager is responsible for ensuring exceptional patient experiences at every touchpoint within the dental clinic. This role focuses on patient satisfaction, process improvement, and overall service excellence. This role will oversee front-desk operations, patient communications, feedback management, and service quality to create a welcoming and...


  • Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Business Operation

    2 weeks ago


    Jakarta, Indonesia Allvacon Full time

    Manage sales data, including input, processing, presentation & analysis Meet data needs for marketing or others Prepare documents required for admission to the hospital Manage operations to provide services to customers (scheduling, appointment of tools, and PIC) Monitoring & improving sales information system Support all sales or medical representative...


  • Jakarta, Indonesia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Jakarta, Head Office **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to...

  • Service Excellence

    1 week ago


    Jakarta, Indonesia PT. ALTO Network Full time

    **Main Function** Responsible and has high initiative and analytical thinking to bridge, analyze, provide solutions to the gap between the needs of the Helpdesk Monitoring & Operation Strategy Division, especially for helpdesk and monitoring with technological solutions. Understanding how changes based on changes in processes, products, and services can...

  • Business Excellence

    2 weeks ago


    Jakarta, Indonesia Ralali.com Full time

    We are looking for Business Excellence. In this role, you will be in charge to ensure the standard policy, compliance, workflows, and procedures are in place to support the operation. **Responsibilities**: - Manage center of excellence projects from beginning to end; define project scope, goals and deliverables - Develop project plans to ensure flawless...


  • Jakarta, Indonesia WeNetwork Asia Full time

    **Our client is a series A tech startup with a unique product that is rapidly growing in Indonesia.** **Key Responsibilities**: - Lead a team of Customer Excellence Supervisors and Associates to deliver continuous improvement in Customer Excellent. - Support order processing and schedule matching for home visit / teleconsult services - Partner closely with...


  • Jakarta, Jakarta, Indonesia PT Rosso Bianco Full time

    Job OverviewWe are seeking an experienced Head of Commercial Excellence to join our team at PT Rosso Bianco. This role will involve leading our commercial strategy and driving business growth through effective operational management.Key ResponsibilitiesLead the development and implementation of commercial strategies to drive business growth.Manage and...

  • Operations Excellence

    2 weeks ago


    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job description: - Manage continuous improvement (CI) initiatives across SSC - Responsible for supporting strategic goals to improve speed of service, quality of service delivery, process efficiency and effectiveness, and business process innovation and transformation - Manage a team in performing analysis, identify key issues and relationships, and conduct...


  • Jakarta, Indonesia Tokopedia Full time

    (1) Financial Excellence_ - Own FP&A - Weekly Estimate call + Supporting CF in investor activity - Consolidate Business Model and 5 Year Projections by BU leaders - Consolidate & create multiple internal books (base vs stretch) **_ (2)Operational excellence / Strategic development_** - Consolidate OKR Setting, Reviewing & Calibrating - Organize and own...


  • Jakarta, Indonesia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Jakarta, Head Office **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to...