Operations Excellence
2 weeks ago
Job description:
- Manage continuous improvement (CI) initiatives across SSC
- Responsible for supporting strategic goals to improve speed of service, quality of service delivery, process efficiency and effectiveness, and business process innovation and transformation
- Manage a team in performing analysis, identify key issues and relationships, and conduct investigations into reasons for variances, exceptions or discrepancies
- Oversee business case for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits
- Successfully manage program timeline, resources and deliverables, present regularly to stakeholders and team members
- Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers and Team Leads, tracking performance statistics from the SLA Report and benchmarking against the industry.
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
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Operation Excellence Manager
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Operations Excellence Manager
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Operational Excellence Manager
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Branch Operation Excellence Manager
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Business Operations Excellence Manager
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Operations Excellence Manager
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Operational Excellence Manager
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Operational Excellence Manager
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Business Operation
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Operational Excellence Manager
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Apprenticeship - Group Operation Excellence
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Customer Experience
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Operational Excellence
2 weeks ago
Jakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...