Operations Excellence Manager
3 weeks ago
Company Description
**Job Description**:
- Manage and build Customer Operations - QA and Training team
- Responsible for developing operations strategy to uphold the best customer experience in the industry
- Responsible in optimizing existing business operational processes improvement to over achieve key KPIs
- Responsible in developing efficient process flow for QA and training (knowledge management)
- Give feedback and solution for overall operational process improvements
- Monitor and ensure day-to-day Customer Support operational run smoothly
- Solve real-time problems by liaising with multiple parties internally and externally
**Qualifications**:
- Minimum Bachelor’s Degree in management, engineering or other relevant majors
- 4+ years of experience in consulting, business operations or other relevant roles
- Experienced managing 20+ people
- Highly analytical and obsessed with the customer experience
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