Operational Excellence Manager

4 days ago


Jakarta, Jakarta, Indonesia JULO Full time
Job Description

JULO is seeking a talented Business Process Optimization Specialist to join our team. As a key member of the organization, you will play a vital role in driving operational excellence and performance improvement across the organization.

Main Responsibilities
  • Reporting to Head Of Operations.
  • Collect and analyze information and data related to procedural efficiency within the organization.
  • Develop new solutions, practices and strategies to support long-term effectiveness and efficiency.
  • Maintain and analyze current business processes and product capability, come up with plans of improvements, working together with data, product, business team.
  • Present findings, projections and recommended strategies.
  • Responsible for setting targets in order to achieve business needs.
  • Responsible for monitoring collection costs and improvements on the efficiency from time to time.

You will be responsible for streamlining processes/documentations in collections, managing end to end monitoring tools/dashboard to make sure collections operations, internal and external tools performing at its best day in day out.

Requirements
  • At least 3 years of working experience in Collection Strategy related fields, and 2 years in leadership role.
  • Preferably has an experience in Banking and/or Fintech industry.
  • Experience in using SQL is a must.
  • Have prior experience in risk/collections.
  • Strong analytical and problem-solving skills including ability to independently drive analysis concluding with rationalized recommendations.
  • Understanding of Collection Management System/Collection Platform.
  • Understand and be able to create requirements related to metrics needed by the collection team.
  • Understand what symptoms occur based on the metrics and create the strategy needed to address the symptoms.
  • Understand end-to-end processes in Collection.
  • Project management & Process improvement.
  • Good skill in data analysis, creating decks for findings and presenting it to superior level.
  • Bachelor's degree in any field which requires logically creative thinking.
  • Ability to work well with colleagues across different functions.
  • Good business acumen.
  • Interest in fintech and high level of curiosity.
  • Fluency in both written and spoken in English and Bahasa.


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