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Customer Care Excellence Lead

1 week ago

Jakarta, Jakarta, Indonesia Siemens Mobility Full time

As a key member of our international team, you will play a vital role in driving service excellence and delivering exceptional customer experiences.

About the Role
  • Lead warranty-related issue resolution efforts with local teams.
  • Develop and implement site activities through remote support and on-site training.
  • Build and maintain relationships with key partners.
  • Design and execute product installation and operation training plans.
  • Prioritize Health & Safety within the GCC team.
  • Track and control relevant KPIs.
  • Report position-specific KPIS to the Global GCC Management.
  • Implement QM&GCC strategy in Indonesia with the global GCC Head.
  • Maintain high customer satisfaction levels.
  • Evaluate critical topics and escalate to Quality Management.
  • Collaborate with the Operation and R&D Team.

We strive to create a workplace where everyone feels valued and empowered to contribute their best work.