Service Excellence Manager

3 days ago


Jakarta, Jakarta, Indonesia Siemens Mobility Full time

We're on the hunt for a results-driven leader to spearhead our Service Delivery efforts in Indonesia. As the Customer Experience Lead, you'll be responsible for developing and executing strategies that prioritize customer satisfaction, quality, and cost efficiency.

Your Key Performance Indicators (KPIs):
  • Customer Satisfaction: Maintain high levels of customer satisfaction and confidence through proactive issue resolution and timely communication.
  • Quality: Develop and implement digitalized delivery processes that cultivate skilled experts and drive digital service operations.
  • Cost Efficiency: Achieve CS productivity and utilization targets, ensuring KPIs and customer satisfaction are met.


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