Service Excellence Manager
3 days ago
We're on the hunt for a results-driven leader to spearhead our Service Delivery efforts in Indonesia. As the Customer Experience Lead, you'll be responsible for developing and executing strategies that prioritize customer satisfaction, quality, and cost efficiency.
Your Key Performance Indicators (KPIs):- Customer Satisfaction: Maintain high levels of customer satisfaction and confidence through proactive issue resolution and timely communication.
- Quality: Develop and implement digitalized delivery processes that cultivate skilled experts and drive digital service operations.
- Cost Efficiency: Achieve CS productivity and utilization targets, ensuring KPIs and customer satisfaction are met.
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Operational Excellence Manager
6 days ago
Jakarta, Jakarta, Indonesia Gojek Group Full timeThe Special Project Engagement Manager position at Gojek Group requires a highly skilled and experienced professional to manage stakeholders, implement SOPs, and drive project targets towards achievement. This individual will be responsible for overseeing the entire project lifecycle, from planning to delivery.Key Responsibilities:Develop and execute...
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Operations Excellence Manager
6 days ago
Jakarta, Jakarta, Indonesia Amar Bank Full timeAmar Bank is seeking an accomplished Operations Excellence Manager to lead the development and implementation of operational processes that drive business success. The successful candidate will have a deep understanding of operations management and excellent project management skills.Key AccountabilitiesDesign and Implement Operational Processes: Develop and...
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Operations Excellence Manager
2 days ago
Jakarta, Jakarta, Indonesia Gushcloud Indonesia Full timeWe are looking for an experienced Operations Excellence Manager to join our team at Gushcloud Indonesia. As a key player in our operational excellence strategy, you will be responsible for standardizing processes, enhancing operational efficiency, and fostering innovation across departments. Your expertise in process improvement, SOP implementation, and team...
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Operational Excellence Leader
2 days ago
Jakarta, Jakarta, Indonesia Robert Walters Full timeCareer OpportunityAn exciting opportunity has arisen for a Country Manager to join a high-growth company in Indonesia.This leadership position offers the chance to drive expansion and operational excellence in a dynamic environment.Full accountability for market performance, including growth, revenue, and profitabilityDevelop and execute localized strategies...
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Service Experience Manager
3 days ago
Jakarta, Jakarta, Indonesia Pengiklan Anonim Full timeJob OverviewPengiklan Anonim seeks a skilled professional to oversee patient service standards and create a delightful experience for our clients. As Service Experience Manager, you will be responsible for developing and implementing patient service standards, collaborating with various departments to ensure seamless operations, and maintaining excellent...
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Secretarial Services Manager
6 days ago
Jakarta, Jakarta, Indonesia GREAT EASTERN Full timeAbout the Company:GREAT EASTERN is a leading financial institution with a strong commitment to excellence and customer satisfaction. We are seeking a highly experienced Secretarial Services Manager to lead our secretarial services team.Oversee the provision of administrative support to senior colleagues and external stakeholders.Develop and implement...
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Operational Excellence Manager
7 days ago
Jakarta, Jakarta, Indonesia JULO Full timeJob DescriptionJULO is seeking a talented Business Process Optimization Specialist to join our team. As a key member of the organization, you will play a vital role in driving operational excellence and performance improvement across the organization.Main ResponsibilitiesReporting to Head Of Operations.Collect and analyze information and data related to...
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Director of Operational Excellence
2 days ago
Jakarta, Jakarta, Indonesia Talent Insider Full timeTalent Insider is a Singapore-registered and Indonesia-based HR consultancy service.We provide comprehensive support for growth plans and strategies, expanding our regional presence with strong partners.Job OverviewCreate strategic recommendations with clear targets and take ownership of aligned growth goals.Support the development of diversified portfolios...
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Business Operations Excellence Manager
6 days ago
Jakarta, Jakarta, Indonesia Amar Bank Full timeLeadership OpportunityAmar Bank is seeking a visionary Retail Operations Function Head to lead our organization towards operational excellence. As a key member of our leadership team, you will be responsible for driving strategic initiatives and building high-performing teams.ResponsibilitiesDevelop and execute strategic plans to improve operational...
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Accounting and Financial Services Manager
5 days ago
Jakarta, Jakarta, Indonesia Manajemen (Akuntansi) Full timeJob SummaryManajemen (Akuntansi) is seeking an experienced Accounting and Financial Services Manager to lead our financial operations team.The ideal candidate will have a strong background in accounting, finance, and business administration, with a proven track record of managing teams and driving results.This role will involve:Overseeing financial reporting...
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Customer Care Excellence Lead
6 days ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeAs a key member of our international team, you will play a vital role in driving service excellence and delivering exceptional customer experiences.About the RoleLead warranty-related issue resolution efforts with local teams.Develop and implement site activities through remote support and on-site training.Build and maintain relationships with key...
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Operational Excellence Manager
4 days ago
Jakarta, Jakarta, Indonesia SEVEN Retail Group Full timeJob DescriptionAs a key member of the SEVEN Retail Group team, you will be responsible for managing business operations across one of our brands. Your expertise in streamlining processes, optimizing efficiency, and fostering high-performing teams will be instrumental in driving results.Responsibilities:Team Leadership: Direct and lead the operation team,...
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Head of Service Delivery
3 days ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.The Service...
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Operational Excellence Lead
3 hours ago
Jakarta, Jakarta, Indonesia Seven-Retail Group Full timeWe are seeking a highly skilled Operational Excellence Lead to join our SEVEN Retail Group team. As a key member of our leadership team, you will be responsible for driving business operations across one of our brands, leveraging your expertise in process optimization and team management.About the Role:Lead and direct the operation team, providing guidance...
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Executive Director Customer Excellence
23 hours ago
Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full timeAbout the CompanyWe are a global leader in financial services, committed to helping people make informed decisions and live better lives. As Head of Customer Experience, you will have the opportunity to contribute to our mission by developing and implementing initiatives that drive customer loyalty and retention.Key ResponsibilitiesDevelop and execute...
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Security Services Delivery Manager
23 hours ago
Jakarta, Jakarta, Indonesia Indosat Full timeJob SummaryWe are seeking an experienced Cybersecurity Ecosystem Architect to join our team at Indosat. The successful candidate will have expertise in managing large-scale security services operations, including problem management and performance optimization. Additionally, they should be able to effectively communicate complex technical information to...
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Manager, Advisory Services, Southeast Asia
6 days ago
Jakarta, Jakarta, Indonesia Women's World Banking Full timeManager, Advisory Services, Southeast AsiaTitle: Manager, Advisory Services, Southeast AsiaReports to: Director, Southeast Asia Advisory Services and Indonesia PolicyWomen's World Banking is looking for an individual to join a forward thinking, cross-functional, high-performing, collaborative, and fast-paced team focused on delivering banking services and...
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Healthcare Excellence Lead
2 days ago
Jakarta, Jakarta, Indonesia Halodoc Full timeA career as a Medical Quality Lead at Halodoc offers a unique opportunity to shape the future of healthcare. As a General Practitioner, you will lead the development and implementation of clinical pathways, ensuring the highest standards of medical quality at our digital clinic.About the RoleCollaborate with cross-functional teams to enhance medical service...
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Head of SHE Excellence
6 days ago
Jakarta, Jakarta, Indonesia PT. Garudafood Putra Putri Jaya, Tbk Full timeAbout Us:PT. Garudafood Putra Putri Jaya, Tbk is a leading company in the food and beverage industry. We are committed to delivering high-quality products to our customers while ensuring the safety and well-being of our consumers.We are seeking a Senior Quality Assurance Manager to join our team and contribute to our mission. In this role, you will be...
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Security Services Ecosystem Manager
3 days ago
Jakarta, Jakarta, Indonesia PT. Indosat Tbk Full timeTalent Acquisition & Employer Branding at PT. Indosat TbkJob Description:Create and implement comprehensive security strategies to protect the company's cyber and information assets.Develop and maintain strategic roadmaps for security ecosystem enhancements, including technology, processes, and protocols.Responsibilities:Deliver and lead project security...