Executive Director Customer Excellence
1 week ago
We are a global leader in financial services, committed to helping people make informed decisions and live better lives. As Head of Customer Experience, you will have the opportunity to contribute to our mission by developing and implementing initiatives that drive customer loyalty and retention.
Key Responsibilities- Develop and execute customer-centric strategies to improve overall satisfaction.
- Collaborate with cross-functional teams to design and launch customer-centric products and services.
- Analyze customer feedback and sentiment data to inform CX strategies.
- Develop and measure CX metrics, identifying trends and opportunities for growth.
- Present CX findings and recommendations to senior leadership.
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
- 9+ years of experience in customer-facing roles, preferably in insurance industry.
- Demonstrated track record of leading successful customer experience initiatives.
- Excellent communication, leadership, and analytical skills.
- Ability to navigate complex organizational structures and build strong partnerships.
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Executive Director of Operational Excellence
1 week ago
Jakarta, Jakarta, Indonesia Luminare Consulting Full timeExecutive Director of Operational ExcellenceAbout the opportunityLuminare Consulting seeks a seasoned executive to lead operational excellence efforts.The successful candidate will be responsible for driving process improvements and ensuring efficient execution of daily operations.Develop and implement operational strategies to improve efficiency and...
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Director of Business Excellence
1 week ago
Jakarta, Jakarta, Indonesia Luminare Consulting Full timeDirector of Business ExcellenceWe are looking for a Director of Business Excellence to lead our team and drive business growth through operational excellence.This role requires a strong leader who can develop and implement strategies to improve operational efficiency and effectiveness. Key responsibilities include:Analyzing performance data to identify areas...
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Executive Director of Employee Experience
3 hours ago
Jakarta, Jakarta, Indonesia Page Executive Full timeAbout Our TeamWe're a dynamic and innovative team at Page Executive, committed to delivering exceptional results in the retail industry. Our client is a leader in their field, known for their commitment to quality and innovation.Job DescriptionThe successful HR Director will be responsible for leading the Human Resources team and developing HR strategies...
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Plants and Sustainability Director
12 hours ago
Jakarta, Jakarta, Indonesia Page Executive Full timeAbout Page ExecutiveWe are a leading player in Indonesia's business landscape, renowned for our innovative approach to excellence. With a proud legacy of delivering top-tier products to discerning consumers, we are now seeking a visionary leader to spearhead our plantation operations.Job OverviewAs Plants and Sustainability Director - Plantation, you will...
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Executive Director
7 days ago
Jakarta, Jakarta, Indonesia Page Executive Full timeAs a key member of our leadership team, your primary responsibilities will include:Developing and executing strategies to drive business growth and improve operational efficiencyMentoring and coaching team members to enhance their skills and expertiseMonitoring industry trends to stay ahead in the marketEstablishing strong relationships with clients and...
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Operations Excellence Director
1 week ago
Jakarta, Jakarta, Indonesia Gojek Group Full timeDirector of Operations ExcellenceThe Gojek Group is seeking a seasoned Operations Excellence Director to lead the optimization of business processes and improve operational efficiency. This role requires a strong understanding of business operations and the ability to drive change within the organization.About the RoleLead the development and implementation...
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Director of Operational Excellence
1 week ago
Jakarta, Jakarta, Indonesia Luminare Consulting Full timeExecutive Director of OperationsLuminare Consulting is looking for an accomplished business leader to oversee the full range of operational activities.About the Position:Pioneering and executing operational strategies to meet organizational objectives.Leadership of cross-functional teams to ensure seamless execution.Capacity to develop and implement robust...
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HR Director
1 week ago
Jakarta, Jakarta, Indonesia Page Executive Full timeA rare opportunity for those who wants to create a legacyExciting opportunity to work with seasoned expertsAbout Our ClientOur client is a prominent player in the retail industry, with a workforce of over 1000 dedicated professionals. Specialising in the production and distribution of a vast range of high-quality products, they continue to push the...
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Director of Sales
3 weeks ago
Jakarta, Jakarta, Indonesia AYANA Hospitality Full timeDirector of Sales | AYANA Midplaza, JAKARTAWe are looking for a high-performing Director of Sales. The successful candidate will meet our customer acquisition and revenue growth objectives. Director of Sales responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to...
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Academic Excellence Director
7 days ago
Jakarta, Jakarta, Indonesia Sampoerna Schools System Full timeAbout the Position:We are seeking an experienced Academic Excellence Director to join our team at Sampoerna Academy. The successful candidate will be responsible for leading the development of the curriculum for Science subjects, and will be responsible for analyzing student performance data to identify trends, strengths, and areas for improvement.The...
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Director of Retail and Consumer Excellence
2 days ago
Jakarta, Jakarta, Indonesia Talent Hunts Indonesia Full timeTalent Hunts Indonesia is a top-tier consulting firm committed to delivering exceptional results for our clients. We are seeking an experienced professional to fill the role of Director of Retail and Consumer Excellence in our Retail & Consumer Consulting practice.About the Role:This is an exciting opportunity to join our team as we continue to grow and...
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Investment Director
4 days ago
Jakarta, Jakarta, Indonesia Stanley Executive Search, Inc Full timeAbout the Role:We are seeking a seasoned Investment Director to lead our energy storage initiatives in Southeast Asia.Job Summary:This is a full-time position responsible for developing and executing comprehensive financing strategies for large-scale energy storage projects across the region, with a focus on Indonesia and other key markets.Key...
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Director of Operations Excellence
6 days ago
Jakarta, Jakarta, Indonesia Deloitte PLT Full timeWe are seeking a highly experienced professional with a proven track record of successfully developing and executing business improvement initiatives to join our team as a T&T Senior Manager/Director - Operations, Industry & Domain Solutions (Smart Factory).Role OverviewAs a key member of our Operations Transformation team, you will work closely with clients...
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Director of Talent Development
3 hours ago
Jakarta, Jakarta, Indonesia Page Executive Full timeAbout Our Company CultureWe're a company that values innovation, teamwork, and customer satisfaction. Our client is a leader in the retail industry, known for their commitment to quality and excellence.Job ResponsibilitiesThe successful HR Director will be responsible for leading the Human Resources team and developing HR strategies that support business...
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Executive Assistant Director
3 days ago
Jakarta, Jakarta, Indonesia SKINTIFIC Full timeAbout the Role:The Corporate Secretary will serve as the primary liaison between the Director and internal/external stakeholders, ensuring compliance with corporate governance policies and statutory requirements. This role involves managing and screening calls, emails, and other correspondence on behalf of the Director.Main Responsibilities:Serve as the...
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Commercial Director
3 weeks ago
Jakarta, Jakarta, Indonesia Page Executive Full timeGlobal Brand.Exciting OpportunityAbout Our ClientOur client is a US-based innovation platform looking to bring on board a highly organized and motivated person to join their team. If you are passionate about creating positive change by unlocking new opportunities within the ecosystem and do not mind rolling up your sleeves as the first person on the ground,...
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Financial Operations Director
2 weeks ago
Jakarta, Jakarta, Indonesia BTI Executive Search Full timeBTI Executive Search is seeking an accomplished Financial Operations Director to lead our client's financial operations, drive process automation, and ensure robust internal controls. This role is instrumental in managing budgets, forecasting, and financial strategies to support organizational growth and sustainability.Key Responsibilities:Develop and...
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Human Capital Director
6 days ago
Jakarta, Jakarta, Indonesia Page Executive Full timeJob SummaryAs our new HR Director, you will be responsible for leading and managing our Human Resources team. This exciting opportunity requires someone with exceptional leadership abilities, a deep understanding of labor laws, and proficiency in HR software and analytics.
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Commercial Director
2 weeks ago
Jakarta, Jakarta, Indonesia Page Executive Full timeGlobal Brand.Exciting OpportunityAbout Our ClientOur client is a US-based innovation platform who is looking to bring on board a highly organized and motivated person to join their team. If you are passionate about creating positive change by unlocking new opportunities within the ecosystem, and do not mind rolling up your sleeves as the first person on the...
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Luxury Division Director
1 week ago
Jakarta, Jakarta, Indonesia Page Executive Full timeWelcome to Page ExecutiveWe're a multinational company with operations in multiple countries, serving the automotive industry. Our goal is to become a leader in the luxury segment by providing exceptional products and services.Job DetailsThe General Manager will be responsible for:Developing and implementing business strategies to drive growth and...