Supervisor Contact Center

7 days ago

Yogyakarta, Indonesia Convergence Full time

**About the role**:
The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

**What You Will Do**:
a) Motivating and provide ongoing supervision, training and support of team
b) Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
c) Assigning work to employees. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
d) Research methods to improve operations and reduce costs
e) Reporting and making recommendations to high-level management
f) Monitor and report on department performance
g) Provide administrative support (e.g. updating inventory)
h) Ensure compliance with company policies and regulation

**What You Will Need**:
a) Previous experience as an operations supervisor or similar role
b) Hands-on experience implementing operational processes
c) Knowledge of operational principles and policies
d) Strong project management, administrative management, and organizational skills.
e) Excellent leadership and decision-making skills.
f) Great communication and interpersonal skills.

**g) Proficiency in Microsoft Office and Google Products**: Word, Excel, GSheet, Outlook, PowerPoint, GSlide

**About the team**:
Our Operational Call Center team provides an exceptional experience for customers. We invest in the best employees, the best technologies, and the best training techniques that help partners establish a customer

  • Contact Center

    2 weeks ago

    Yogyakarta, Indonesia convergence Full time

    The Contact Center consists of: - Customer Service - Desk Collection - Validation Officer - Telemarketing - Content Moderators **Requirements**: - Male/Female - Max 28th D3/S1 (Fresh Graduate Are Welcome) - SMA (Have 1 year experienced) - Willing to work shifting - Willing to be placed in Yogyakarta You can choose the position you want.  Jenis...

  • Contact Center

    4 days ago

    Yogyakarta, Indonesia PT. Telmark Integrasi Indonesia Full time

    **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

  • Team Leader Contact Center

    1 week ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    TEAM LEADER (YOGYAKARTA) PT AOS bekerjasama dengan Bank Digital membutuhkan posisi Team Leader Contact Center yang akan ditempatkan di Yogyakarta. Kualifikasi: 1. Pria/Wanita 2. Usia Maks 30 Tahun 3. Pendidikan min. D3 4. Berpenampilan menarik 5. Berpengalaman mínimal 1 tahun di contact center (mínimal OBH TL) 6. Mempunyai jiwa Leadership 7....

  • Agent Contact Center

    5 days ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    AGENT CONTACT CENTER ONLINE Penempatan: YOGYAKARTA Deskripsi Pekerjaan: - Melayani serta menangani keluhan costumer serta menjawab pertanyaan dengan efisien dan efektif. Kualifikasi yang di butuhkan: - Laki-laki / Perempuan - Usia maks. 28 tahun - Pendidikan mínimal D3 semua jurusan (IPK min. 2,75) - Memiliki pengalaman dibidang Customer Service...

  • Telecollection

    2 days ago

    Yogyakarta, Indonesia PT. SWAKARYA INSAN MANDIRI CONTACT CENTER Full time

    **JobDesk**: 1. Penagihan Pinjaman Kepada debitur melalui Kontak Telepon 2. Menegosiasikan Tenggat Waktu pembayaran atau rencana Pembayaran 3. Memastikan proses penagihan berjalan sesuai dengan SOP dan Ketentuan yang berlaku. 4. Melakukan rekapitulasi berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. **Kualifikasi**: -...

  • Agent Contact Center

    4 days ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    Klien kami sebuah Perusahaan Bank Digital Terkemuka di Indonesia saat ini sedang membuka lowongan kerja untuk posisi: CONTACT CENTER AGENT Penempatan: YOGYAKARTA Deskripsi Kerja: Kualifikasi: - Pria/Wanita, Usia maks 30 tahun - Pendidikan D3/S1 semua jurusan IPK min 2,75 - Bersedia bekerja secara shifting - Sudah vaksinasi covid19 dosis Booster1 (ada...

  • Contact Center

    2 days ago

    Yogyakarta, Indonesia PT SIMGROUP (SOURCING HO) Full time

    KUALIFIKASI: 1. Usia Min 20-35 Tahun 2. Pendidikan min.SMA/SMK Sederajat. 3. Memiliki pengalaman min. 3 bulan sebagai Contact Center (Customer Service, Tellecollection/Deskcollection,Televerifikasi) 4. Freshgraduate bisa di pertimbangkan 5. Bersedia WFO Jenis Pekerjaan: Penuh Waktu Upah: Rp2.400.000 - Rp3.000.000 per bulan

  • Hospital Contact Center

    6 days ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    PT. AOS bekerjasama dengan salah satu rumah sakit terkemuka di Indonesia sedang membuka lowongan untuk posisi: Hospital Call Center Jobdesk: - Menjawab pertanyaan & memberikan informasi yang dibutuhkan oleh calon pasien melalui telepon Kualifikasi: - Laki-laki atau Wanita - Usia maksimal 30 tahun - Pendidikan min. D3 semua jurusan (IPK > 2,75) -...

  • Agent Contact Center Non Voice

    6 days ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    AGENT CONTACT CENTER NON VOICE Deskripsi Pekerjaan: Menerima Keluhan atau pertanyaan dari customer melalui channel yang tersedia sesuai dengan product knowledge dan SOP yang berlaku. Kualifikasi: 1. Pria/Wanita, Usia maks. 28 thn 2. Pendidikan min. D3, IPK 2,75 3. Menyukai dunia pelayanan 4. mempunyai kemampuan analisa yang baik 5. Mampu mengoperasikan...

  • Operational Manager

    1 week ago

    Yogyakarta, Indonesia PT. Mitracomm Ekasarana Full time

    Pria/Wanita - Min. Pendidikan D3/S1 - Min. 2 tahun pengalaman kerja sebagai Asisten manager contact center / Supervisor contact center - Berpengalaman menghandle lebih dari 100 karyawan - Menguasai operational contact center - Memiliki kemampuan Bahasa Inggris aktif (lisan dan tulisan) - Dapat menganalisa dan melaporkan kinerja performance operational...

  • Team Leader

    2 days ago

    Yogyakarta, Indonesia PT. SWAKARYA INSAN MANDIRI CONTACT CENTER Full time

    Jobdesk :1. Menghandle agent dalam satu tim penagihan pinjaman kepada debitur melalui kontak telepon 2. Melalukan Rekapitulasi Berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. 3. Memastikan KPI Tim Sesuai Target. 4. Memastikan Seluruh TIM Bekerja sesuai dengan SOP dan Peraturan yang berlaku. 5. Bertanggungjawab atas...

  • Team Leader Contact Center

    2 weeks ago

    Yogyakarta, Indonesia PT. Swakarya Insan Mandiri (SIMGROUP) Full time

    Graduate Minimum S1 any major, from reputable university GPA 3.0 - Minimum 2 years of experiences as Team Leader Data Entry with background industry on e-commerce/telecommunications/ride hailing - Understand manage floor / real time floor management,4. Prefer to understand Dynamic365, Salesforce tools - Understand of GS metrics - Understand troubleshooting...

  • Call Center Officer

    1 day ago

    Yogyakarta, Indonesia Infomedia Nusantara Full time

    1. Laki-Laki/Perempuan usia maksimal 30 tahun 2. Pendidikan mínimal D3 semua jurusan IPK min 2,80 3. Komunikasi baik & berjiwa service 4. Mampu menggunakan Microsoft Office 5. Bersedia shifting 6. Diutamakan berpengalaman sebagai Call Center Perbankan 7. Berpenampilan menarik, rapi, & bersih 8. Skill Bahasa Inggris aktif menambah poin plus 9. Penempatan...

  • Contact Center

    5 days ago

    Yogyakarta, Indonesia PT. Mitracomm Ekasarana Full time

    Kualifikasi: - Wanita/Pria - Maksimal Usia 30 Tahun - Minimal Pendidikan D3/S1 Semua Jurusan - Service Oriented - Pengalaman 6 bln sebagai CS Job Desc: - Menangani complain dari customer secara face to face - Mengidentifikasi, mengevaluasi complain customer Pay: Rp2.700.000 - Rp3.500.00 per month Jenis Pekerjaan: Paruh Waktu Upah: Rp30.000,00 -...

  • Contact Center Transportasi Online

    1 week ago

    Yogyakarta, Indonesia Teleperformance Full time

    Qualification: - Minimum D3, S1 any major - Minimum GPA 2.75 - Experience minimum 1 year in Call Center Inbound - Fresh Graduate are welcome - **Fluent in English both of Reading & Written**: - Communicative - Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday - Willing to place in YOGYAKARTA Responsible: - Handle Customer...

  • Contact Center Transportasi Online

    5 days ago

    Yogyakarta, Indonesia Teleperformance Full time

    Qualification: - Minimum D3, S1 any major - Minimum GPA 2.75 - Experience minimum 1 year in Call Center Inbound - Fresh Graduate are welcome - **Fluent in English both of Reading & Written**: - Communicative - Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday - Willing to place in YOGYAKARTA Responsible: - Handle Customer...

  • Contact Center Perbankan

    3 weeks ago

    Yogyakarta, Indonesia PT. Mitracomm Ekasarana Full time

    Job Description = - Laki-laki/ Perempuan - Maksimal usia 35 th - Minimal pendidikaan S1 - Pengalaman perbankan menjadi nilai tambah - Memiliki kemampuan bahasa inggris menjadi nilai tambah - Bersedia Shifting Penempatan = Yogyakarta job desc: - Handle compline dari customer Jenis Pekerjaan: Paruh Waktu Jumlah jam yang diharapkan: 40 per minggu

  • Trainer Contact Center

    6 days ago

    Yogyakarta, Indonesia Convergence Full time

    What You Will Do Developed Training Need Analysis (TNA) Conduct Product Knowledge Training for the team in order to ensure right skilling Conduct group and individuals training sessions Design and implement training programs. Prepared educational materials such as module Monitor the implementation and effectivity of the training program Responsible for the...

  • Trainer Contact Center

    6 days ago

    Yogyakarta, Indonesia convergence Full time

    **What You Will Do** - Developed Training Need Analysis (TNA) - Conduct Product Knowledge Training for the team in order to ensure right skilling - Conduct group and individuals training sessions - Design and implement training programs. Prepared educational materials such as module - Monitor the implementation and effectivity of the training program -...

  • Admin Contact Center

    1 week ago

    Yogyakarta, Indonesia PT. Mitracomm Ekasarana Full time

    Kualifikasi: - Pria / Wanita - Usia maksimal 28 tahun - Pendidikan Minimal D3 / S1 - Diutamakan memiliki pengalaman sebagai Admin - Mahir mengoperasikan Ms. Office Terutama Ms. Excel - Mahir menggunakan spreadset dan dapat mengolah data - Mempunyai keterampilan analitis - Mampu memecahkan masalah dengan baik - Memiliki tanggung jawab, disiplin, jujur dan...