Customer Service Officer

1 week ago

Jakarta, Indonesia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

**Job Description**:
**The Role**

The role will be supported by another Customer Service Team and Operation Manager
- Managing the correspondence between the sales team and their clients
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Updated and provide schedule to customers and sales team. Send quotation to customer with approval from sales.
- Regularly contact and meet with carriers in order to get competitive rates for local dealing.
- Manage and provide the rates to sales team. Inquiry rate structure to Product.
- Check and monitor on customers order for freehand shipments. Follow up shipment with operation. Handle customer issues and enquiries.

**Qualifications**:
**About you**

To be successful in this role, you will need:

- Minimum 1+ year's related experience.
- Proficient working knowledge in SAP.
- Experienced in a logistics working environment.
- Computer literacy (MS Excel in particular).
- Self-motivated and detail oriented.
- Experienced in working with team or independently
- Good communication, reading and writing skills in English as you will be working with the global team

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in Indonesia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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