After Hour Customer Service

6 months ago


Jakarta, Indonesia Kuoni Tumlare Full time

**About Kuoni Tumlare**:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

**About the Business**:
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

**About the Role**:
**Responsibilities**:
- Contract for temporary worker (6 months).
- Acting as the first point of contact for Tour Leader, Supplier & Sales.
- To coordinate with Supplier, Kuoni Tumlare Sales, Sales Operations & Tour Leader to find the solution/replacement for any issues.
- ** Work from 21.00 until 03.00 WIB on the next day during weekday.**:

- ** Work from 14.00 until 22.00 WIB on Saturday.**:

- Adhere to company standards, work on general operations and use all in-house IT tools effectively.
- Working from Home and come to office upon requested.

**Requirements**:

- Up to 1 year experience in customer service/travel industry/call centre, is desirable.
- Fresh Graduate are Welcomed.
- Travel industry market & culture understanding/experience.
- Business level of English is essential (both verbal and written).
- Good communication skills.
- Computer literacy - experience in working with Microsoft Office.

**We are looking for a person with**:

- Good Communication Skills.
- Good Initiative & problem-solving.
- Passion and want to learn tourism business.

**What we offer**:

- Opportunity to work in an international environment.
- Diverse & Inclusive culture.



  • Jakarta, Indonesia Elabram Full time

    Job Description Responsible for providing technical support and service to our customers after they have purchased our products Work closely with our customer service team to ensure that our customers are satisfied with our products and services Respond to customer inquiries and complaints about our products Diagnose and troubleshoot problems with our...


  • Jakarta, Indonesia PT Elabram Systems Full time

    Supplier researching (hydraulic equipment, workshop, shipping company to send spare parts) - Follow after sales work and monitor all the database client with a daily call/text - Spare Part Selling and Quotation Making - Manage customers in assistance and breakage situations, maintaining calm and leading to the solution - Responsible for providing technical...

  • After Sales Manager

    3 weeks ago


    Jakarta, Indonesia PT. Merdis International Full time

    Job Description: After Sales ManagerPosition: After Sales ManagerDepartment: After Sales / Customer ServiceReports To: Operations Director / Customer Service ManagerKey Responsibilities:1. Manage After Sales Operations: Oversee and lead the after-sales team to deliver efficient and high-quality post-purchase service.2. Customer Issue Resolution: Address and...


  • Jakarta, Indonesia PT SAPTA SINERGI SOURCINDO Full time

    AFTER SALES SERVICE MANAGER Tanggung Jawab Utama: - Membuat arahan dan kontrol Staff Pelaksana (Service & Sparepart) sehingga tujuan pekerjaan Divisi After Sales Service bisa berjalan dengan baik dan lancar. - Membuat solusi setiap ada kendala di dalam Divisi After sales service (pelayanan purna jual unit Motor listrik, Piaggio Roda 3, dan Forklift). -...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    12,000,000 IDR ~ 15,000,000 IDR - Jakarta- Education: Bachelor Degree in any major - Language: Business Level English - Experience: Minimum of 5 years' experience as an After Sales for heavy equipment product - Driver License: SIM A - ================================================= - Subject: [WEBSITE ENTRY] Position Name/Job ID -...

  • Customer Service

    8 months ago


    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...


  • Jakarta, Indonesia W Digital Full time

    **Work Set up: On Site (Must be willing to relocate overseas)** **Work schedule: 5 days a week/ 9 hours + 1 hour break** **Responsibilities**: - Answering customer’s questions via phone and/or live chat - Maintaining and updating customers’ accounts - Responding to customers’ complaint, determining the cause of the issue, selecting and explaining...


  • Jakarta, Indonesia W Digital Full time

    **Work Set up: On Site (Must be willing to relocate overseas)** **Work schedule: 5 days a week/ 9 hours + 1 hour break** **Responsibilities**: - Answering customer’s questions via phone and/or live chat - Maintaining and updating customers’ accounts - Responding to customers’ complaint, determining the cause of the issue, selecting and explaining...

  • Customer Service

    6 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service

    6 months ago


    Jakarta, Indonesia PT Central Mall Kelola Full time

    **JOB RESPONSIBILITIES**: - Maintaining good relation with customer - Handling customer complaint - Providing information & assisting customer - Conducting the activity customer relation programs **JOB REQUIREMENTS**: - Maximum age is **23 Years Old**: - Minimum Education SMA/SMK from any major - Preferable having experience in Shopping Center, Retail...


  • Jakarta, Indonesia DeluxeMaid Full time

    We are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...

  • Service Technician

    6 months ago


    Jakarta, Indonesia Johnson Controls International Full time

    **What you will do** - Performs basic preventative maintenance, repair, installation, commissioning, general servicing activities and performing. - Conducts routine communications with customers, address and meet customer’s needs, service team and subcontractors as needed to ensure customer satisfaction. - Inspect clients current HVAC systems for...


  • Jakarta, Indonesia No Risk Designs Full time

    **Customer Service Representative** **Company**: No Risk Designs **Location**: Remote (USA-based, EST hours) **Type**: Full-Time Are you an experienced customer service professional with a knack for connecting with people and turning conversations into sales? No Risk Designs, a USA-based company, is looking for a motivated and personable Customer Service...


  • Jakarta, Indonesia PT. Silk Route Trade Services Indonesia Full time

    **Customer Services and Support Staff** **The Opportunity** We are seeking a passionate Customer Services and Support Staff. Join our ranks and add to SRTS’s growth as a leading organisation in Export Import Trading. If you are someone who enjoys the grit and fast-paced nature of a thriving business, then this is the opportunity for you. At SRTS, you...

  • Customer Service

    6 months ago


    Jakarta, Indonesia Howel and Co Full time

    **Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...

  • Customer Service

    6 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service

    6 months ago


    Jakarta, Indonesia Howel and Co Full time

    Job Position : Customer Service Staff Qualification: 1. Pendidikan mínimal D3 Segala Jurusan 2. Tidak sedang menempuh Pendidikan 3. Menguasai pengunaan Microsoft 4. Memiliki kemampuan untuk mengetik cepat 5. Mampu bekerja secara detail dan teliti 6. Memiliki kemampuan menjawab dengan ramah Jobdesc: 2. Follow Up Pending-an 3. Follow Up Sales...


  • Jakarta, Indonesia NETEASE TECHNOLOGY AND SOLUTIONS INC. Full time

    **Work Set up: On Site** **Work schedule: 5 days a week/ 9 hours + 1 hour break** **Responsibilities**: - Answering customer’s questions via phone and/or live chat - Maintaining and updating customers’ accounts - Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers -...


  • Jakarta, Indonesia Paired Full time

    Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a US-based retail company...


  • Jakarta, Indonesia W Digital Full time

    _**MUST BE OPEN FOR RELOCATION**_ **Work Set up: On Site** **Work schedule: 5 days a week/ 9 hours + 1 hour break** **Responsibilities**: - Answering customer’s questions via phone and/or live chat - Maintaining and updating customers’ accounts - Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the...