Shipper Experience Senior Manager
1 week ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
- Understand shipper profile (persona) from various channels and design the differentiated treatment.
- Responsible for improving pain points on shipper journey to prevent lapse by understanding shipper’s voice.
- Design fantastic experiences that are beyond shipper expectations.
- Establish coordination to other related functions within the company to manage shipper expectations, especially The Growth, Operations, Product, and Regional Team.
- Monitor the improvement initiatives in order to provide assurance and satisfaction for the shippers.
- Ensure the shipper's retention and happiness.
- Having skill in Project management is a plus
**Requirement**:
- Bachelor's Degree in any major (Management, Communication, Industrial Engineering are preferred)
- I have 4-5 years of experience in commercial and customer relationship management.
- Good communication skills (including English) and a high collaboration spirit.
- Have a strategic or helicopter view.
- Excellent analytical and structural thinking.
- Good ability in problem-solving skills.
- Agile and enjoy experimentation.
- High proficiency with spreadsheets.
- Simple programming language (SQL) is a plus point.
-
Shipper Experience Assistant Manager
1 week ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Experience Assistant Manager
1 day ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Success Management Supervisor
10 hours ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Onboarding Assistant Manager
1 week ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Success Management
2 weeks ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Success Management
3 weeks ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Shipper Success Management Assistant Manager
1 week ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Business Development Manager
5 days ago
Jakarta, Indonesia Ninja Van Full time**About Ninja** Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs. Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time...
-
Trade Marketing Manager
1 week ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Business Development Manager
10 hours ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Public Relation Manager
7 days ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Senior Manager, People Experience
1 week ago
Jakarta, Indonesia Grab Full time**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...
-
Senior Pmc Marketing Executive
2 days ago
Jakarta, Indonesia PT Tribhakti Inspektama Full timeSenior PMC Marketing Executive - Head Office - Required language(s): English - At least 4 Years) of working experience in the related field is required for this position. - Required Skill(s): Good negotiation skills, Excellent selling and influencing skills, Strong communication and presentation skills in English and other languages, and Planning and...
-
Key Account Management
1 week ago
Jakarta, Indonesia Kargo Technologies Full timeWhat you will do as KAM: - Retention and growing existing shippers - Engage with higher-level sponsors in Customer such as Procurement Manager, Logistic Manager, and Head of Supply Chain - Actively monitoring and deliver service as per shipper's KPI - Catch up meeting with Supply, Support, OPS, Finance - Issue Resolution - Doing forecast as supply & ops...
-
Customer Experience Manager
1 week ago
Jakarta, Indonesia PT. Jaringan VNT Indonesia (VNT Networks) Full time**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...
-
Customer Solution Manager
2 days ago
Jakarta, Indonesia Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Cargo Sales Manager
3 weeks ago
Jakarta, Indonesia My Indo Airlines Full timeYou will be responsible for the Sales & Marketing of our international cargo business includes leading customer and business development activities. You will drive to increase volume in cargo sales and also managing a range of key account clients Reporting to the Senior Vice President for Admin, Finance and Business Development, you will formulate and...
-
Cargo Sales Manager
7 days ago
Jakarta, Indonesia My Indo Airlines Full timeYou will be responsible for the Sales & Marketing of our international cargo business includes leading customer and business development activities. You will drive to increase volume in cargo sales and also managing a range of key account clients Reporting to the Senior Vice President for Admin, Finance and Business Development, you will formulate and...
-
Cargo Sales Manager
10 hours ago
Jakarta, Indonesia My Indo Airlines Full timeYou will be responsible for the Sales & Marketing of our international cargo business includes leading customer and business development activities. You will drive to increase volume in cargo sales and also managing a range of key account clients Reporting to the Senior Vice President for Admin, Finance and Business Development, you will formulate and...
-
Admin Ocean Freight
2 weeks ago
Jakarta, Indonesia PT VALDO SUMBER DAYA MANDIRI Full timeQualification: - Bachelor's degree - 1 year working experience in freight forwarder - Customer focus and communicative - Work location: Onsite, South Jakarta General discription: - Ensure the accurate and timely movement of ocean freight to - and from specific locations within the service standards agreed with the Customer - Handle all Customer facing...