Shipper Onboarding Assistant Manager

6 days ago

Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Key enabling BEST team within dedicated to driving aligned operations of functions and capabilities, leading strategic initiatives, and developing and implementing foundational program management tools across the organisation. This lead will have ownership of intake and prioritisation of all initiatives and be responsible for streamlined execution, including aligned, critical touchpoints with all operations.
- The Shipper Onboarding Assistant Manager is an exceptionally organised, method professional with the experience necessary to align shipper requirement with operations capability to ensure operations can serve shippers with good quality.

**Responsibilities**:

- Understand shipper requirements and compare with operational standard procedure
- Create project charter for new shippers to ensure meet the timelines
- Communicating with operations team to check and ensure operations capability to serve shipper requirements
- Intense alignment and communication with commercial team
- Update commercial team to every new update regarding operations capability

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