Shipper Success Management Assistant Manager

1 week ago


Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Job Descriptions**:

- Client Servicing via problem resolution, working with other related departments and monitoring performance of improvement initiatives launched
- Gathering insights from shippers and aligning them with Ninja’s priorities
- Understand shippers business and how Ninja can support them better

**Job Qualifications**:

- Minimum Bachelor Degree
- Min 2 years experience in Account Management or Project Management or related position
- Experience in e-commerce and/or logistics industry preferred
- Experience in customer service is a plus
- Have a good English
- Willing to Travel



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