Loyalty & Development Assistant Manager

4 days ago


Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Marketing department is one of supporting system in Ninja Xpress Indonesia for developing and implementing marketing and advertising campaigns; tracking sales data, create visual material for BTL & ATL strategy and provide Value Added Service.

Marketing also have Trade Marketing function handle maintaining promotional campaign; planning meetings with others stakeholder and trade facility; maintaining retain & grow; preparing reports. responsible for creating and implementing various marketing programs and campaigns while also assessing the demand for new products & service to other department.

Now, Loyalty & Development needs a new member for position Loyalty & Development Assistant Manager to lead trade marketing program related to loyalty program focusing on quality loyalty program for internal & external team to develop, maintain & evaluate all programs. This position also have to lead team for make sure process retain & growing shipper Ninja Xpress achieve. Also help managing all facilities and plan for boosting the quality performance of the Value Added program for customers.

**Responsibilities**
- Retain
- Loyalty Programs (CBS) participations vs eligible
- Satisfaction Rate CBS all facility survey
- Number of active shipper whose using CBS programs 1-6 months

Grow
- Number of shippers who achieved from customize benefit program
- Average volume growth of FS shippers in Rewards (managed amd non-managed, bronze and above)
- Quick win volume growth from customized programs

**Requirements**:

- Min 3 years experience, prefer to Marketing Agency/B2B Company and have experience as Planner & Strategy Position
- Data Management: Expert in Spreadsheet, Excel and another data management
- Leadership Skills: Lead & solving for all operations & technical process of Ninja Loyalty facility ecosystem & developing business and achieving the company’s goals for retain & grow volume
- Business Development: Good understanding of current & future business needs so that the campaign can be developed to help business outcomes to for develop idea & initiative program connection to become tools of acquisition (new customer)
- Dynamic Person: A full of enthusiasm and energy for moves quickly and easily adjusts to every situation for build engagement process & proven ability to influence cross-functional teams with all the project leader to get input, insights and solutions with all Stakeholders
- Analytic: Conduct Audit & Monitoring analysis all Marketing and Loyalty Program & evaluate satisfaction rate for all Ninja loyalty program doing good, health & doing profit (cost per usage)


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