Loyalty Operations Officer

1 week ago

Jakarta, Indonesia Pluxee Full time

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:
Permanent Regular

Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge
Managing loyalty program for Pluxee Indonesia's clients

What you’ll be doing:
- Customer Relationship Management:

- Identifying and segmenting key customer groups based on purchase behavior and loyalty level.
- Building strong relationships with high-value customers through personalized communication and proactive outreach.
- Handling customer inquiries and resolving issues related to loyalty program benefits.- Loyalty Program Administration:

- Promoting and educating customers about the loyalty program features and benefits.
- Managing the loyalty program database, ensuring accurate member information and points tracking.
- Processing loyalty redemption requests and ensuring timely delivery of rewards.- Data Analysis and Reporting:

- Analyzing customer data to identify trends and opportunities for loyalty program improvement.
- Generating reports on key loyalty metrics like customer retention rate, redemption rate, and lifetime value.- Cross-Functional Collaboration:

- Working closely with marketing, sales, and customer service teams to align loyalty initiatives with overall business objectives.
- Coordinating with IT to ensure seamless integration of loyalty program functionalities within existing systems.

You’re a match
Education Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements:
2-4 years of experience in sales operation, business analysis or loyalty programs

Competencies:

- Excellent communication and interpersonal skills to build customer rapport
- Strong analytical skills to interpret customer data and identify trends
- Proficiency in CRM systems and loyalty program platforms
- Marketing knowledge to develop targeted campaigns and promotions
- Customer service orientation with a focus on exceeding customer expectations
- Ability to work independently and as part of a team

To get this challenge
- HR interview
- User interview with the direct Manager

Your team
Head of SME and Loyalty - Martha Napitupulu

Your location
Jakarta, Indonesia
- ️ Happy at work

1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our peop

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