Admin Ocean Freight

2 weeks ago


Jakarta, Indonesia PT VALDO SUMBER DAYA MANDIRI Full time

Qualification:

- Bachelor's degree
- 1 year working experience in freight forwarder
- Customer focus and communicative
- Work location: Onsite, South Jakarta

General discription:

- Ensure the accurate and timely movement of ocean freight to
- and from specific locations within the service standards agreed with the Customer
- Handle all Customer facing communication and shipment related internal communication between/with stakeholders
- Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
- Ensure Customers are invoiced for all shipment related charges

Specific Accountabilities:

- Run compliance check against corporate and legal guidelines - as applicable
- Ensure valid quotation for Shipper is in place
- Continuously obtain adequate shipping volume forecast information from shipper and maintain this information at all times - as applicable
- Receive booking request from shipper or Destination Office - as applicable
- Qualify booking request details against customer service agreement and current market conditions
- as applicable Verify booking request with shipper and provide shipping instructions to Destiantion Office - as applicable
- Provide preferred routing instructions to Destination office - as applicable
- Request and receive delivery instructions from Shipper and relay to Operations Team
- Request update from/with MDM Team (Master Data Management) as applicable
- Initiate credit check for Shipper
- Facilitate communication between Customer and Internal Ocean freight department
- Receive and/or upload relevant Customer documents to digital archive - as applicable
- Continuously provide demurrage & detention details to shipper
- Evaluate and ensure shipment profitability
- Explore upsell opportunities with the Shipper
- Generate operational reporting for Customer - as applicable
- Ensure compliance with Customer specific KPI's - as applicable



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