Client Retention Specialist

6 days ago


Surabaya, Indonesia Pinhome Full time

**About the team**

Jagel is subsidiary company of Pinhome, is a no code android apps development platform. We provide a communities for entrepreneurs who want to develop their business with technology. Filled with flexible and young teams that can fill each gaps and very versatile with their works, currently we’re a team of 21 that helped each other through lots of ordeals to grow into one of the biggest tech enabler in Southeast Asia.

**What You Will Do**
- Onboard new clients
- End-to-end responsibility for client performance growth with focus on meeting clients’ and Jagel’s targets.
- Conduct cross/up selling to the clients and convert passive customers into active ones
- Assist clients for any issues related with process, products, etc
- Develop long-lasting relationships with clients to enable Jagel’s growth
- Leverage analytical and problem-solving skills to identify new opportunities to grow Jagel's business

**What You Will Need**
- Minimum 3 years of experience in partnership and event management both offline and online
- A can do mentality
- Good communication skills
- Wide contact with external in event industry (Vendors, Tenant, etc)
- Strong organizational skills.
- Project management experience.
- Attention to detail.
- Multi-tasker with a strong work ethic.



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