Cs Support Supervisor

Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**JOBDESK**: - Melakukan tugas menghandle dan mengatur penjualan E-Commerce - Menangani interaksi dengan customer di semua E-Commerce - Follow up customer - Mengelola feedback dan ulasan - Bertanggung jawab terhadap penjualan E-Commerce - Bersedia menjadi host live - Berkoordinasi dengan team produksi dan support - Mengelola listing produk **KUALIFIKASI...

Persyaratan Usia maksimal 30 tahun Pendidikan mínimal SMK Memahami dan menguasai instalasi Memahami dan menguasai software, komputer, sistem jaringan Memahami dan bisa menangani troubleshooting sistem CS Penempatan di sekitar Yogyakarta Tanggung Jawab Melakukan Troubleshooting aplikasi CS Menghandle instalasi aplikasi CS Melakukan troubleshooting hardware...

**Responsibilities**: - Resolve user issues including follow up, make sure their issues are solved within SLA. - Propose and negotiate the best solution for user issues with related teams or managers. - Assisting Resolution Center manager in reporting for ticketing performance, users complaints, and feedbacks. - Trained and coached agents on proper...

DepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

**General Overview of the job**: - Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor - Perform ad-hoc...

**General Overview** The Sales Supervisor supports and supervises Sales Coordinator in ensuring that Jiva operations are efficient and possess the right degree of integrity. Sales Supervisor will oversee all activities happening on the operation and provide management with the right inputs to make best decisions for the operation. This role will report...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent english - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent English spoken and written - Manage KPI Agent CS - Good administrative skills - Responsive - Proactive - Fast Learning - Has initiative **Salary**: From Rp3,100,000 per month **Education**: - S1...

**General Overview of the job**: - Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor - Perform ad-hoc...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

**About the role**: The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties. **What You Will Do**: a) Motivating and provide ongoing supervision, training and...

**Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

**Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

What You Will Do:  a) Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues  b) Analyze the impact of volume, AHT and shrinkage on staffing requirement c) Leads the workforce team responsible for short-term and...

**Training & Quality** **Location** - Yogyakarta, Indonesia*** Job Title: Sr. Supervisor, Training & Quality **Job Description**: The Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...