Sr. Supervisor, Training

4 months ago

Yogyakarta, Indonesia Webhelp Full time

**Training & Quality**

**Location**
- Yogyakarta, Indonesia***

Job Title:
Sr. Supervisor, Training & Quality

**Job Description**:
The Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
** Essential Functions/Core Responsibilities**:

- Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
- Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
- Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
- Create and maintain consultant training schedule
- Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
- Conduct Coaching and Development sessions with team members to drive continuous improvement.
- Develop strong working relationships with key Business stakeholders, internal and external
- Oversee audits of key Training and Quality support processes within each account and recommends changes
- Administration of applicable certification and training processes for staff up to and including internal and client requirements
- Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
- Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
- Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
- 2-4 years related experience or experience in Contact Center environment
- Bachelor’s degree preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Ability to mentor, coach and provide direction to a team of employees
- Self-starter, sense of urgency, and works well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team
- Strong attention to detail
- Ability to work a flexible schedule
- Occasional travel

**Career Framework Role**:

- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Supervisor, Training

    4 months ago

    Yogyakarta, Indonesia Webhelp Full time

    **Training & Quality** **Location** - Yogyakarta, Indonesia*** Job Title: Supervisor, Training & Quality **Job Description**: **Location**: IDN Yogyakarta, Lippo Mall Floors 1 & 6 Language Requirements: Time Type: Full time ** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job...

  • Sr Team Leader

    4 months ago

    Yogyakarta, Indonesia PK Global Full time

    Job Title: Sr Team Leader **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team...

  • Sr. Quality Evaluator

    4 months ago

    Yogyakarta, Indonesia PK Global Full time

    Job Title: Sr. Quality Evaluator **Job Description**: - Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices - Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve...

  • Sr Accountant-yogyakarta Marriott Hotel

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Sr Accountant-Yogyakarta Marriott Hotel **Job Number** 24089435 **Job Category** Finance & Accounting **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Supervisor Contact Center

    6 months ago

    Yogyakarta, Indonesia Convergence Full time

    **About the role**: The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties. **What You Will Do**: a) Motivating and provide ongoing supervision, training and...

  • HR Supervisor

    3 months ago

    Yogyakarta, Indonesia HACKLAB ROCKS Full time

    **Requirement**: - Umur maksimal 28 tahun - Diutamakan wanita - Pendidikan mínimal S1 - Diutamakan pernah bekerja di software house atau startup - Memiliki pengalaman di posisi yang sama selama 2 tahun - Mengerti UU Ketenagakerjaan - Mampu berkomunikasi dengan baik - Memahami administrasi HRD - Lokasi penempatan kerja di jogja **Job Desc** - Bertanggung...

  • Reservation Supervisor

    1 month ago

    Yogyakarta, Indonesia Happy Trails! Asia Full time

    **Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

  • Reservation Supervisor

    4 months ago

    Yogyakarta, Indonesia Happy Trails! Asia Full time

    **Who we are?** Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo. We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service,...

  • Sales Supervisor

    4 months ago

    Yogyakarta, Indonesia Grand Altuz Hotel Seturan Yogyakarta Full time

    **Min Requirement** 1. Berpenampilan menarik ,jujur, teliti,aggresive dan bertanggung jawab. 2. Memiliki kemampuan di bidang Digital Marketing dan Pemasaran. 3. Pengalaman mínimal 3 tahun sebagai Senior Sales atau 2 tahun sebagai Sales Supervisor dibidang Property / Real Estate Industry. 4. Memiliki kemampuan komunikasi dan pengalaman leadership...

  • Sr Revenue Management Analyst-yogyakarta Marriott

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Revenue Management Analyst-Yogyakarta Marriott Hotel **Job Number** 24093721 **Job Category** Revenue Management **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Sr. Geotechnical Engineer

    1 day ago

    Yogyakarta, Indonesia Kyong-Ho Engineering & Architects Co., Ltd. Full time

    **QUALIFICATIONS**: **- **Masters or higher degree in Geotechnical Engineering or related field - With relevant trainings in the field of expertise - At least **15 years of TOTAL** experience, **10 yrs of which **must be related/relevant to the analysis of the behavior of rock, soil and other geotechnical materials **in relation to construction and...

  • Housekeeping Supervisor

    6 days ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Housekeeping Supervisor **Job Number** 24175674 **Job Category** Housekeeping & Laundry **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Recreation Supervisor-yogyakarta Marriott Hotel

    1 month ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Recreation Supervisor-Yogyakarta Marriott Hotel **Job Number** 24151539 **Job Category** Golf, Fitness, & Entertainment **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Recreation Supervisor

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Recreation Supervisor - Yogyakarta Marriott Hotel **Job Number** 24047036 **Job Category** Golf, Fitness, & Entertainment **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Housekeeping Supervisor

    4 months ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24099094 **Job Category** Housekeeping & Laundry **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas,...

  • District Sales Manager

    1 month ago

    Yogyakarta, Indonesia Indodana Full time

    Responsible for sales targets in accordance with the area - Daily visit to merchant - Ensuring the program in its area runs well and the programs sales target can be met - To ensure placement POP material promotion in store - Coordinate with partner operational teams to obtain information regarding sales, competitors and field issues - Handle arround 4 Sales...

  • Sales Promoter Leader

    4 months ago

    Yogyakarta, Indonesia Indodana Full time

    Responsible for sales targets in accordance with the area - Daily visit to merchant and make good relationship with PIC store - Ensuring the program in its area runs well and the programs sales targets can be met - To ensure placement POP material promotion in store - Coordinate with partner operational teams to obtain information regarding sales,...

  • Supervisor Frontliner

    4 months ago

    Yogyakarta, Indonesia Ella Skin Care Full time

    JOBDESK - Membantu Branch Manager dalam mencapai sasaran kerja tim frontline yaitu kepuasan pelanggan melalui pelayanan excellent - Mengatasi komplain dan menjaga kualitas pelayanan untuk memínimalisir komplain KUALIFIKASI - Wanita Usia Maks.30 tahun - Pendidikan min. D3 - Pengalaman min 3 tahun pada posisi yang relevan - Mampu mengoperasikan komputer dan...

  • Warehouse Supervisor

    1 month ago

    Yogyakarta, Indonesia PT Komitrando Emporio Full time

    **Oversee Warehouse Operations**: Manage daily activities, ensuring efficient storage, handling, and distribution of raw materials. - **Inventory Management**: Maintain accurate inventory levels and ensure timely delivery of materials to the production team. - **Team Leadership**: Supervise and train warehouse staff, ensuring compliance with safety...

  • Supervisor Restaurant

    4 months ago

    Yogyakarta, Indonesia Bebek Pondok Galih Full time

    Kualifikasi: - Lulusan S1 Pariwisata / Marketing - Laki-laki, maksimal usia 36 tahun. - Memiliki pengalaman 2 tahun handle restaurant keluarga lebih diutamakan - Tanggap dan menguasai komunikasi interpesonal yang baik - Memiliki banyak channel atau komunikasi mengenai travel agent - Mampu memahami tentang hospitality - Bersedia kerja shifting dan mobile. -...