Senior Product Design Manager, Fazz Agen

4 days ago

Jakarta, Indonesia FAZZ Full time

Jakarta, Jakarta, Indonesia

**About the role - Senior Product Designer Manager**
- We're looking for an experienced Senior Product Design Manager who's passionate about solving customer problems and building world-class products for millions of individuals and businesses in Southeast Asia.
- You will own one or two of the core parts of our fintech platform that will help accelerate digital businesses. You will be responsible for the research, design vision, strategy and execution of all initiatives that will ensure our customers get the most value out of our fintech products.
- You will be responsible for understanding the motivations and business requirements of our customers and their end-users, and to ensure that our product offering exceeds their expectations, driving towards our company mission of providing equal financial opportunities to everyone.
- You will be champion and managing other product designers in the team, providing regular mentorship and feedback. You will be a role model for others to emulate and set high standards for your team.

**What You Will Do**:

- Collaborating with the product, tech, other stakeholders teams, and also customers to collect, understand, and define requirements.
- Translating complex product requirements into easy-to-use and intuitive user flows.
- Producing the right design deliverables at the right time to enable product and tech team planning - conceptual ideas, user flows, user story maps, clickable prototypes, etc.
- Taking a data-driven approach to visual and interaction design decisions.
- Testing that design solutions through usability testing methods such as unmoderated testing, moderated testing, product analytics data, and A/B testing.
- Generating user testing insights, creative recommendations, and storytelling presentations that can drive design improvements and product roadmaps.
- Align with other teams to ensure that your research will have an impact on users, business goals, and the organization.
- Identifying and troubleshooting UX problems.
- Advocating for exceptional user experience and empathy towards users across the organization.
- Adapting and innovating research methodologies and sharing with the team to help enrich the team’s skills and expertise.

**What We Are Looking For**:

- Having a curiosity to empathize with users and a passion for improving people’s lives is a must.
- Has at least 7 years of proven experience in producing sketches/wireframes, conducting qualitative research (in-depth interview, qualitative usability testing, etc.), conducting UI design process, and communicating the solutions to stakeholders.
- Understand the fundamental design process and principles.
- Familiar with design tools such as (but not limited to) Figma and Maze.
- Excellent critical thinking, problem-solving and collaboration skills.
- Skills in adopting behavioral models/frameworks are highly appreciated.
- UX portfolio of previous projects is a must.
- Professional fluency in both English and Indonesian is a must.
- Jabodetabek location with WFO is required
# Nice to have
- Prior experience on managing platform that serves financial agent

**About Fazz Agen**

The Fazz Agen team is building a distributed network of agents in Indonesia to perform financial transactions on behalf of unbanked and underbanked customers, including cash transfers, bill payments, and more. Our mission is to empower SMEs and the rural population with the technology to build Indonesia’s digital economy. Until today, hundreds of thousands of agents use Fazz Agen app to serve millions of their communities all over Indonesia.

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