Senior Product Manager, Financial Services Fazz Agen

5 months ago

Jakarta, Indonesia FAZZ Full time

Jakarta, Jakarta, Indonesia

**About Fazz Agen**

The Fazz Agen team is building a distributed network of agents in Indonesia to perform financial transactions on behalf of unbanked and underbanked customers, including cash transfers, bill payments, and more. Our mission is to empower SMEs and the rural population with the technology to build Indonesia’s digital economy. Until today, hundreds of thousands of agents use Fazz Agen app to serve millions of their communities all over Indonesia.

**About the role - Senior Product Manager**

We're looking for an experienced Senior Product Manager who's passionate about solving customer problems and building world-class products for millions of individuals and businesses in Southeast Asia.

You will lead core parts of our fintech platform that will help to accelerate digital businesses. You will be responsible for the vision, strategy and execution of all initiatives that will ensure our customers get the most value out of our fintech products.

You will be responsible for understanding the motivations and business requirements of our customers and their end-users, and to ensure that our product offering exceeds their expectations, driving towards our company mission of providing equal financial opportunities to everyone.

You will support and mentor other product managers on the team, providing regular guidance and feedback. You will be a role model for others to emulate and set high standards for those around you.

**What you'll be doing**
- Work closely with the Fazz Agen lead and other product managers to discover, ideate, develop and launch growth opportunities and customer-centric products;
- Lead the ideation, research, design, development and launch of customer-centric products;
- Synthesizes inputs from customers and stakeholders to articulate clear problem statements. Prioritises and aligns stakeholders on problems. Can independently research and breakdown new and ambiguous problem areas;
- Write and review product specifications to scope out new products in detail;
- Identify market opportunities and establish a shared product vision and strategy for your product area;
- Build alignment across product teams, cross-functional partners (e.g. Marketing, Operations, Business Development, Compliance, etc.) and the Leadership team;
- Develop the product roadmap to achieve our product vision and business strategy;
- Document user stories and mockups using collaboration tools like Notion, Figma, and Whimsical;
- Define and analyze metrics that inform product success and health;
- Work closely with developers to design and conduct user acceptance test cases;
- Drive product development with a world-class team of engineers and designers.

**What we're looking for**
- You have at least 5 years of experience in Product Management;
- You have the ability to quickly absorb technical concepts and communicate them to a non-technical audience;
- You have a proven track record of delivering measurable results for both users and business;
- You have strong problem solving skills and the willingness to roll up one’s sleeves to get the job done;
- You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL;
- You are just as comfortable whiteboarding a completely new experience as you are optimising an existing flow, and you know when to do which;
- You care deeply about getting the details right in order to ship a best-in-class product;
- You know how to influence people to get things done across any function. People love working with you;
- You are outspoken and have the ability to communicate/escalate concerns and facilitate the right stakeholders in a discussion before they become issues;
- You are comfortable working in a tech environment with the ability to coordinate across several functions (Product, Engineering, Business Operations, Compliance, Marketing, Design, Business Development);
- You have strong written and verbal communication skills.
- You are assertive in way that you soft on people, hard on point you need to achieve

**Nice to have**:

- Prior experience on agent distribution network with financial services products especially in Branchless Banking product or payment point at convenience stores

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