Customer Care Manager

7 days ago


Tangerang, Indonesia The Body Shop Indonesia Full time

Ensure all customer care activities run according to the procedures set by the company

Supervise customer care team so that they have excellent customer service standards with the aim of achieving customer satisfaction

Coordinate with departments related to solve customer complaint and achieve customer satisfaction

Manage customer care platform, review and improve to achieve business objective and productivity

Proactively identify potential business opportunities from customer care insight

Communicates and negotiates with stakeholders and external parties in order to get support for customer care
Leadership skills

Understanding customer care platform

Excellent verbal and written communication and presentation skills;
Patience, compassion and empathy

Having minimum 3 years experience as Customer Service Manager


  • Customer Care

    7 days ago


    Tangerang, Indonesia PT Kekal Abadi Packindo Full time

    Customer Care - Pendidikan terakhir SMA/setara - Berpengalaman min 1 tahun di Customer Care - Bertanggung jawab merespon customer via chat & telp dan melakukan pelayanan transaksi - Memiliki kemampuan mengetik cepat 10 jari - Memiliki komunikasi yang baik dan customer oriented yang tinggi - Mampu bekejra di bawah tekanan & target - Dapat bergabung...

  • Customer Care Staff

    7 days ago


    Tangerang, Indonesia Impack Pratama Industri Full time

    **JOIN WITH IMPACK PRATAMA**: **BEKERJA DI IMPACK**: Sukses kami bergantung pada orang-orang yang bekerja di perusahaan kami, karenanya kami selalu mencari talenta-talenta dan para profesional yang berdedikasi dan mencintai pekerjaannya untuk kemajuan perusahaan. Impack menawarkan suasana dan tempat kerja yang unik dan dinamis, yang menilai, mendukung, dan...

  • Customer Care

    1 week ago


    Tangerang, Indonesia RS Columbia Asia BSD Full time

    Customer Care - Sudah pernah bekerja di Rumah Sakit - Penempatan di BSD Tangerang Selatan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Customer Care

    1 week ago


    Tangerang, Indonesia RS Columbia Asia BSD Full time

    Customer Care - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...

  • Product Designer

    5 days ago


    Tangerang, Indonesia The Body Shop Indonesia Full time

    Facilitate customer journey vision for WhatsApp & Customer Care channel by researching, conceiving, gathering and documenting requirements. Create, design, and deliver roadmap for customer journey innovation and optimization that lead to intuitive and seamless customer experience for WhatsApp & Customer Care channel and to be seamlessly aligned with other...


  • Tangerang, Indonesia Integritas Berkah Berlimpah Ruah (Integritas Berkah Berlimpah Ruah) PT Full time

    Follow up calon customer hingga pasien yang sudah melakukan reservasi datang dan melakukan perawatan - Bertanggung jawab sebagai pusat informasi bagi pasien maupun calon pasien - Bertanggung jawab untuk melayani pembayaran (Kasir) - Bertanggung jawab untuk menerima telepon dan menghubungi pasien - Bertanggung jawab untuk membantu reservasi bagi pasien yang...

  • Customer Care

    3 weeks ago


    Tangerang, Indonesia PT. PrimeSkills Edukasi Indonesia Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Tangerang, Indonesia Prime Education Centre Full time

    Consult and assist potential student choosing the right course and institution overseas - Advice and give assistance regarding all information related to study overseas - Reply and answer all of customer inquiries - Manage a good relationship with costumers **Requirements**: - Holding mínimal bachelor degree (any discipline) from a reputable university -...

  • Customer Care

    2 weeks ago


    Tangerang, Indonesia Bina Talenta Full time

    **Kualifikasi**: - Pria - Usia maks 30 tahun - Pendidikan S1 segala jurusan - Dapat berkomunikasi dalam bahasa Inggris - Memiliki etitude dan cara berkomunikasi yang baik - Mampu bekerja di bawah tekanan - Mampu bekerja teamwork - Bersedia masuk weekend/ hari libur lainnya - Pengalaman bekerja di Call Center/ perbankan (Lebih disukai) - Diutamakan sedang...

  • Customer Service

    1 week ago


    Tangerang, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area or sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry-level) - Attention to detail -...


  • Tangerang, Indonesia PT CONTRACT MANUFACTURING Full time

    bertanggung jawab dalam memberikan pelayanan yang terbaik kepada customer /klien baik dalam proses meeting baik secara online maupun offline - bertanggungjawab secara administrasi memberikan layanan product di WA business perusahaan, media sosial dan platform digital yg dimiliki perusahaan. - Bertanggungjawab terhadap penyusunan data customer dengan detail...

  • Supervisor Klinik

    1 week ago


    Tangerang, Indonesia Calysta Skin Care Full time

    **Role Description** This is a full-time on-site role for a Clinic Supervisor at PT. Calysta Prima Estetik I Calysta Skin Clinic located in Tangerang. The Clinic Supervisor will be responsible for supervising the day-to-day operations of the clinic, ensuring excellent customer service, overseeing medical records management, and executing healthcare...


  • Tangerang, Indonesia PT Gamertogamer Global Group Full time

    **Responsibilities**: Provide troubleshooting assistance for customer orders, account status and relevant problems; Provide data and guides to help the business development team; Develop and monitor key performance indicators; Stay up-to-date with new product and feature launches; Review pending orders and specific customers requests to ensure excellent...


  • Tangerang, Indonesia Sinarmas Land Full time

    **Job Descriptions**: - Developing Front Liners Service Standard Guidelines & Customer Care Training Module. - Handling Customer Care Knowledge Base System. - Measuring Front Liners Technical Competency Level. - Measuring and analyzing Customer Satisfaction Index(All Sinar Mas Land projects). - Handling Reopen Ticket Customer. - Developing Service...


  • Tangerang, Indonesia PT Saka Digital Indonesia Full time

    Departing from the concerns of a number of men who have difficulty getting special grooming products, Cave Men's Grooming is here to meet the needs of men who want to take care of themselves and make themselves look better through personal care products specifically designed for men in a more complex way. Focusing on in-depth research on the problems that...


  • Tangerang, Indonesia Gold's Gym Full time

    Customer Experience Manager - Experience in the similar position "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be...


  • Tangerang, Indonesia SIRCLO Full time

    **Responsibilities**: - Provide support to the Customer Service manager in the day to day running the organization. - Improve Customer Service experience, engaged customers to facilitate growth. - Develop service procedures, policies, and standard. - Monthly reporting for all activities, present to all stakeholders. - Build relationship with all...

  • Account Manager

    1 week ago


    Tangerang, Indonesia PT Kalinda Sukses Abadi Full time

    Job responsibility: - Sell Rectifier Charger, UPS, Inverter, DC to DC converter, Batteries, Precission Cooling and Smart Solution - Seling product by E-Commerce or direct to customer - Manage and responsibile for Company e-commerce such as Tokopedia, Shopee and other - Manage company distributor or Partner for retail product - Create price list, costing and...

  • Customer Service

    2 weeks ago


    Tangerang, Indonesia PT Mutiara Erly Sejahtera (B Erl Cosmetics) Full time

    **Deskripsi Pekerjaan** 1. Melayani chat customer di semua platform 2. Aktif dan cepat membalas Chat 3. Menyiapkan keperluan kantor 4 Mengatasi komplain customer 5. Bersedia dengan sistem shift maupun lembur apabila diperlukan 6.Mengelola Marketplace **Kualifikasi**: - Berpengalaman di bidang kosmetik dan skin care mínimal 1 tahun - Berpengalaman di...


  • Tangerang, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives for example by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...