Customer Care Manager
7 days ago
Ensure all customer care activities run according to the procedures set by the company
Supervise customer care team so that they have excellent customer service standards with the aim of achieving customer satisfaction
Coordinate with departments related to solve customer complaint and achieve customer satisfaction
Manage customer care platform, review and improve to achieve business objective and productivity
Proactively identify potential business opportunities from customer care insight
Communicates and negotiates with stakeholders and external parties in order to get support for customer care
Leadership skills
Understanding customer care platform
Excellent verbal and written communication and presentation skills;
Patience, compassion and empathy
Having minimum 3 years experience as Customer Service Manager
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Customer Care
7 days ago
Tangerang, Indonesia PT Kekal Abadi Packindo Full timeCustomer Care - Pendidikan terakhir SMA/setara - Berpengalaman min 1 tahun di Customer Care - Bertanggung jawab merespon customer via chat & telp dan melakukan pelayanan transaksi - Memiliki kemampuan mengetik cepat 10 jari - Memiliki komunikasi yang baik dan customer oriented yang tinggi - Mampu bekejra di bawah tekanan & target - Dapat bergabung...
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Customer Care Staff
7 days ago
Tangerang, Indonesia Impack Pratama Industri Full time**JOIN WITH IMPACK PRATAMA**: **BEKERJA DI IMPACK**: Sukses kami bergantung pada orang-orang yang bekerja di perusahaan kami, karenanya kami selalu mencari talenta-talenta dan para profesional yang berdedikasi dan mencintai pekerjaannya untuk kemajuan perusahaan. Impack menawarkan suasana dan tempat kerja yang unik dan dinamis, yang menilai, mendukung, dan...
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Customer Care
1 week ago
Tangerang, Indonesia RS Columbia Asia BSD Full timeCustomer Care - Sudah pernah bekerja di Rumah Sakit - Penempatan di BSD Tangerang Selatan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...
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Customer Care
1 week ago
Tangerang, Indonesia RS Columbia Asia BSD Full timeCustomer Care - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview...
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Product Designer
5 days ago
Tangerang, Indonesia The Body Shop Indonesia Full timeFacilitate customer journey vision for WhatsApp & Customer Care channel by researching, conceiving, gathering and documenting requirements. Create, design, and deliver roadmap for customer journey innovation and optimization that lead to intuitive and seamless customer experience for WhatsApp & Customer Care channel and to be seamlessly aligned with other...
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Customer Care Officer
5 days ago
Tangerang, Indonesia Integritas Berkah Berlimpah Ruah (Integritas Berkah Berlimpah Ruah) PT Full timeFollow up calon customer hingga pasien yang sudah melakukan reservasi datang dan melakukan perawatan - Bertanggung jawab sebagai pusat informasi bagi pasien maupun calon pasien - Bertanggung jawab untuk melayani pembayaran (Kasir) - Bertanggung jawab untuk menerima telepon dan menghubungi pasien - Bertanggung jawab untuk membantu reservasi bagi pasien yang...
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Customer Care
3 weeks ago
Tangerang, Indonesia PT. PrimeSkills Edukasi Indonesia Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
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Customer Care Representative
2 weeks ago
Tangerang, Indonesia Prime Education Centre Full timeConsult and assist potential student choosing the right course and institution overseas - Advice and give assistance regarding all information related to study overseas - Reply and answer all of customer inquiries - Manage a good relationship with costumers **Requirements**: - Holding mínimal bachelor degree (any discipline) from a reputable university -...
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Customer Care
2 weeks ago
Tangerang, Indonesia Bina Talenta Full time**Kualifikasi**: - Pria - Usia maks 30 tahun - Pendidikan S1 segala jurusan - Dapat berkomunikasi dalam bahasa Inggris - Memiliki etitude dan cara berkomunikasi yang baik - Mampu bekerja di bawah tekanan - Mampu bekerja teamwork - Bersedia masuk weekend/ hari libur lainnya - Pengalaman bekerja di Call Center/ perbankan (Lebih disukai) - Diutamakan sedang...
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Customer Service
1 week ago
Tangerang, Indonesia PT Magada Tirta Amerta Full time**Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service area or sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry-level) - Attention to detail -...
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Customer Service Officer
2 weeks ago
Tangerang, Indonesia PT CONTRACT MANUFACTURING Full timebertanggung jawab dalam memberikan pelayanan yang terbaik kepada customer /klien baik dalam proses meeting baik secara online maupun offline - bertanggungjawab secara administrasi memberikan layanan product di WA business perusahaan, media sosial dan platform digital yg dimiliki perusahaan. - Bertanggungjawab terhadap penyusunan data customer dengan detail...
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Supervisor Klinik
1 week ago
Tangerang, Indonesia Calysta Skin Care Full time**Role Description** This is a full-time on-site role for a Clinic Supervisor at PT. Calysta Prima Estetik I Calysta Skin Clinic located in Tangerang. The Clinic Supervisor will be responsible for supervising the day-to-day operations of the clinic, ensuring excellent customer service, overseeing medical records management, and executing healthcare...
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Customer Experience Manager
5 days ago
Tangerang, Indonesia PT Gamertogamer Global Group Full time**Responsibilities**: Provide troubleshooting assistance for customer orders, account status and relevant problems; Provide data and guides to help the business development team; Develop and monitor key performance indicators; Stay up-to-date with new product and feature launches; Review pending orders and specific customers requests to ensure excellent...
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Service Quality Control Staff
1 week ago
Tangerang, Indonesia Sinarmas Land Full time**Job Descriptions**: - Developing Front Liners Service Standard Guidelines & Customer Care Training Module. - Handling Customer Care Knowledge Base System. - Measuring Front Liners Technical Competency Level. - Measuring and analyzing Customer Satisfaction Index(All Sinar Mas Land projects). - Handling Reopen Ticket Customer. - Developing Service...
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Sales and Operation Planning Manager
1 week ago
Tangerang, Indonesia PT Saka Digital Indonesia Full timeDeparting from the concerns of a number of men who have difficulty getting special grooming products, Cave Men's Grooming is here to meet the needs of men who want to take care of themselves and make themselves look better through personal care products specifically designed for men in a more complex way. Focusing on in-depth research on the problems that...
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Customer Experience Manager
4 days ago
Tangerang, Indonesia Gold's Gym Full timeCustomer Experience Manager - Experience in the similar position "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be...
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Assistant Customer Service Manager
1 week ago
Tangerang, Indonesia SIRCLO Full time**Responsibilities**: - Provide support to the Customer Service manager in the day to day running the organization. - Improve Customer Service experience, engaged customers to facilitate growth. - Develop service procedures, policies, and standard. - Monthly reporting for all activities, present to all stakeholders. - Build relationship with all...
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Account Manager
1 week ago
Tangerang, Indonesia PT Kalinda Sukses Abadi Full timeJob responsibility: - Sell Rectifier Charger, UPS, Inverter, DC to DC converter, Batteries, Precission Cooling and Smart Solution - Seling product by E-Commerce or direct to customer - Manage and responsibile for Company e-commerce such as Tokopedia, Shopee and other - Manage company distributor or Partner for retail product - Create price list, costing and...
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Customer Service
2 weeks ago
Tangerang, Indonesia PT Mutiara Erly Sejahtera (B Erl Cosmetics) Full time**Deskripsi Pekerjaan** 1. Melayani chat customer di semua platform 2. Aktif dan cepat membalas Chat 3. Menyiapkan keperluan kantor 4 Mengatasi komplain customer 5. Bersedia dengan sistem shift maupun lembur apabila diperlukan 6.Mengelola Marketplace **Kualifikasi**: - Berpengalaman di bidang kosmetik dan skin care mínimal 1 tahun - Berpengalaman di...
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Customer Development Executive
2 weeks ago
Tangerang, Indonesia Rentokil Initial Full timeRentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives for example by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation,...