Product Designer

3 days ago


Tangerang, Indonesia The Body Shop Indonesia Full time

Facilitate customer journey vision for WhatsApp & Customer Care channel by researching, conceiving, gathering and documenting requirements.

Create, design, and deliver roadmap for customer journey innovation and optimization that lead to intuitive and seamless customer experience for WhatsApp & Customer Care channel and to be seamlessly aligned with other channels.

Take a customer-centric development approach, data-driven approach, or other approach to deliver development roadmap that enhance customer experience in WhatsApp & Customer Care channel.

Collaborate with UX/UI designers, UX writer, business owners, and other stakeholders to create and deliver engaging user stories, customer journey, and user processes for WhatsApp & Customer Care channel development.

Collaborate with IT team to define and implement innovative solutions to ensure releases of high quality and excellent customer experience for WhatsApp & Customer Care channel.

Collaborate with CX research & analyst to analyze user feedback & activity and provide iteration to enhance the customer experience.

Bachelor's degree from any field

Minimum 4 years experience in customer experience/product owner/business analyst role

Good analytical skill to understand customers and business needs

Familiar with user-centered design and agile development

Able to communicate complex business or technical information effectively

Strong collaboration skill to work with cross-functional teams


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