Operations - Shopee Xpress, Operations Training
2 days ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop Learning Need Analysis (LNA) based on company needs
- Create Learning & People Development Program and evaluate the process
- Manage Knowledge Management
- Ensure that the learning program runs well and gets the results that are in line with expectation
- Monitor the implementation and effectivity of the training program
- Responsible for the training administration and report
**Requirements**:
- Bachelor's degree from any major
- Minimum 5 years experience in handling end to end training process (Learning & Development at Xpress / Courier company)
- Ability to communicate and high willingness to collaborate
- Experience in implementing and managing Third-party Logistics (3PL) in all levels
- Excellent problem analysis and problem solving is required
- Placement in Sunter, North Jakarta
- Willing to travel
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