Operations - Shopee Xpress, Process Improvement

2 days ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Identify wastes and implement process improvement
- Deliver cost reduction action plan
- Measure cycle time for productivity and lead time analysis
- Identify visual management opportunity to support optimisation in process flow
- Conduct regular gemba to identify any operation inefficiencies
- Support operations' A3 Kaizen project

**Requirements**:

- Bachelor's degree or above from any major
- Minimum 3-4 years of experience in Xpress / Logistics company as an Operation Excellence / Process Improvment
- Process Improvement knowledge is required (LEAN, Kaizen, Waste Identification)
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills will be an advantage)
- Good communication skills (written and verbal)
- Experience in being Facilitator and able to manage stakeholders
- Good presentation and analytical skill
- Understand and having experiences on Implementing & Improving Transport / Freight Management System (TMS / FMS)
- Willing to travel

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