Operations - Shopee Xpress, Performance Management

6 days ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Assisting operation management to plan, strategise, and grow business by enabling data-driven decision-making
- Identify data performance visibilty opportunities which impact Quality, Productivity, Cost and Service
- Producing actionable insights that will be used to support or devise new strategies
- Serving as in-consultant who simplifies complex terminologies into more understandable insights to all stakeholders
- Manage reporting dashboard
- Ensure data support and availabilty for operation team
- Work closely with operations team and management team

**Requirements**:

- At least has 5-6 years of experience in Express / Logistics company as Business Intelligence / Performance Management
- Bachelor's in Computer Science / Information Systems or any related field
- Hard Skills: SQL, Python, Visual Basic, Power BI
- Excellent in data analytical skills
- Excellent communication skill (written and verbal) and presentation slides skill
- Good working knowledge of transport and delivery operation and e-commerce market
- Ability to make inferences from data and devise appropriate course of actions
- Problem-solving aptitude
- Care about learning new things and challenge the status quo to seek for improvement areas
- Comfortable working with large data sets and numbers
- Willing to travel

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