Client Relation Manager

1 week ago


Jakarta, Indonesia AA International Indonesia PT Full time

Build relationships with key employees among clients
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. marketing, providers, operation, finance, IT) to address clients’ or customers’ needs
- Responsible to stand by 24/7
- Lead projects
- Proven 5 years experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Degree in Business Administration, Marketing or a related field
- English is a must
- Able to Travelling domestic and overseas
- Have presentation skills


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