Client Manager
2 weeks ago
The Client Manager (CM) is responsible for managing her/his project teams’ performance as it relates to client service and quality control. S/he will understand Edelman’s various Communications Marketing processes/approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be able to recommend appropriate tactics to clients and lead small teams on project implementation.
**What We are Looking For**:
- 3 to 5 years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, media, or publishing as Client Manager/Supervisor.
- A bachelor’s degree in a relevant field from an accredited college or university
- Proven ability to manage large projects and medium-size teams on one or more sizable accounts
- A comprehensive understanding of his/her clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members
- Familiar with best practice integrated Communications Marketing tactics and tools
- Fluent in English
**What You Will Be Doing**:
- Lead the role in the research, planning and development of comprehensive Communications Marketing campaigns
- Serves as daily client contact and as client lead when appropriate, and help to set client program goals and manage against them.
- Oversees quality and operational performance of accounts, ensuring work quality and deadline adherence
- Elevates problems to superiors and solicits counsel when needed and appropriately
- Initiate opportunity to farm growth by spearheading communications plans, press materials, new business proposals, etc.
- Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network, and effective pitching and training of spokespersons on speeches and presentations
- Demonstrates practical and advanced understanding of visual communications, social media, and the digital landscape and how to incorporate into client programs
- Fosters relationships with third-party influencers and internal business partners
- Manage the development of accurate project budgets using the firm’s financial system
- Effectively works within account budget parameters and deadlines
- Manages day-to-day client budget issues to resolution
- Contributes to new business processes, including identifying new business opportunities
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
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