Client Service Manager
3 days ago
Key Responsibilities
Training and managing CS
Setting customer satisfaction targets and working with the team to meet targets consistently
Monitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
Focusing and planning customer loyalty programs to increase revenue and improve client retention
Creating good relationships with the Clients
Establishing customer service policies and procedures.
**Key Requirements**:
Bachelor's degree in Public Relation, Communication, and Business Management
Have a minimum of 3 years experience as a Client Service Senior Officer or Client Service Manager
Outstanding leadership abilities and excellent written and verbal communication skill in Indonesia & English language
Skill training and mentoring CS team
Familiar with Microsoft Office program (PowerPoint, Excel, Word and Outlook) Excellent communicator, high initiative, disciplined, organized.
Gender
Male & Female
Max. Age
30 - 40 yo
Min. GPA
3.00
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