Client Success Unit Head
1 week ago
COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
**DESIGNATION**: Client Success Unit Head
RESPONSIBILITIES
Key Responsibilities Deliverables/outcomes
Leadership (A) Ensure team members have individual performance plans
Monitor team performance and conduct regular appraisals/mentoring/coaching
Manage training and development team members
Customer Service (B) Ensure team members understand customer (internal & external) needs and deliver the expected outcomes within SLA and good customer experience
Regularly review work processes for areas of improvement
Operational Management (C) Monitor and ensure team members' deliverables
Monitor and report on progress towards achievement of plans and strategies
Identify any obstacles and challenges in fieldwork and escalate to management
Relationship Management (D) Develop and maintain collaborative relationships with other divisions
Establish and maintain active and constructive relationships within Service Operation Team
Good Corporate Governance (E) Risk/Findings audit to be fulfilled
Ensure staff are informed and trained to support good corporate governance in their specific areas of work.
QUALIFICATIONS
Knowledge Reporting Application Knowledge
Switching Application & REST API Knowledge
Switching Operation Process
Business Process Knowledge
IT Service Management
Project Management
Crisis Management
PCIDSS Awareness
Customer Service / Customer Experience
Skills and Abilities Non-technical
Leadership
Critical Thinking
Time Management
Interpersonal Communication
Strategic Thinking
Technical
Experience Proven experience in Operational/Service Management/Helpdesk at least 8 years' experience.
Proven experience in managerial position at least 5 years' experience and lead team with > 20 people.
Proven experience in Operations Division at least 5 years' experience.
Qualifications Bachelor degree in Information Technology/Information System/Industrial Engineering/Management
-
Head of Sales
4 days ago
Jakarta, Jakarta, Indonesia Success Hire Indonesia Full timeDirect message the job poster from Success Hire IndonesiaHead Hunter and Talent Acquisition - Real Estate, Lifestyle, Hospitality, Construction and Property Management specialistRole DescriptionThis is a full-time on-site role, located in Jakarta, for a Head of Sales (Ethical). The Head of Sales will be responsible for managing and overseeing the sales team,...
-
Client Success Intern
2 weeks ago
Jakarta, Indonesia Kalibrr Full timeAt Kalibrr, putting the customer first is of top priority. Our Customer Success team is looking for interns to deliver an amazing customer experience for the companies that provide opportunities on Kalibrr. Your main tasks will involve: Meet and shadow our existing Client Success team to gain an understanding of our mission and objectives. Work closely with...
-
Client Success Manager
2 weeks ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Success Specialist
2 weeks ago
Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full timeThe Client Success Specialist builds and maintains the client relationship to drive value for the client and increase lifetime value for NTT. As the primary post-sale point of contact for clients, they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion, and Renewal. Acting as the clients’ trusted advisor...
-
Client Success Lead
3 weeks ago
Jakarta, Indonesia ATI Business Group Full timeAre you passionate about building meaningful client relationships and driving business growth? ATI is looking for a **Client Success Lead** to strengthen our commercial team and enhance our client management strategy. In this role, you will work closely with our **Commercial Strategy Manager** and **Operations Manager** to manage and expand relationships...
-
Bulking Unit Head
3 weeks ago
Jakarta, Indonesia SMART Agribusiness and Food Full timeJob Descriptions Summary: Monitor and evaluate the overall progress of the unit team. Solve organizational and unit related problems. Ensure overall status and progress of all activities within the team is directed towards completion in accordance to desired results, being on time and within budget. Utilizing discipline to ensure high-value success. Job...
-
Client Success Manager
6 days ago
Jakarta, Jakarta, Indonesia IlmuOne Data Full timeJob Title: Client Success ManagerJob Description:We are seeking an experienced Client Success Manager to lead our client solutions team. In this role, you will be responsible for managing client relationships effectively, ensuring all client needs are met. You will work closely with cross-functional teams, including data analysts, consultants, and...
-
Head Of Cybersecurity Business Unit
7 days ago
Jakarta, Jakarta, Indonesia Talent Insider Full timeAbout the job Head Of Cybersecurity Business UnitTalent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with...
-
Head of Cybersecurity Services Expansion
7 days ago
Jakarta, Jakarta, Indonesia Talent Insider Full timeAbout this roleHead Of Cybersecurity Business UnitTalent Insider seeks a seasoned cybersecurity expert to lead our business unit.The ideal candidate will have a Bachelor's degree in a related field and at least 7 years of experience in security.A key requirement is a strong understanding of cyber security gained within the past 4 years, as well as experience...
-
Cybersecurity Business Unit Leader
7 days ago
Jakarta, Jakarta, Indonesia Talent Insider Full timeTalent Insider is an upcoming HR Consultancy Service, founded to provide exceptional support to leading brands in Indonesia.We are registered in Singapore & Indonesia, enabling us to assist with growth plans and strategies across the region.The Head Of Cybersecurity Business Unit will lead our efforts in expanding our cybersecurity services to customers,...
-
Client Success Coordinator
5 days ago
Jakarta, Jakarta, Indonesia Mekari Full timeWe're on the lookout for talented professionals who share our passion for delivering exceptional partnership experiences. As a Client Success Coordinator, you'll play a vital role in ensuring seamless communication between Mekari and our partner companies. Your primary objective will be to build strong relationships, identify opportunities for growth, and...
-
Retail Unit Head
4 days ago
Jakarta, Jakarta, Indonesia SEVEN Retail Group Full timeAbout The JobWe are looking for an experienced Retail Unit Head to join our team. In this role, you will be responsible for leading the development and execution of a strategic growth plan for one of our brands.The ideal candidate will have a proven track record of successfully establishing and growing a brand in a new market.Develop and manage the budget,...
-
Marketing Unit Head
1 week ago
Jakarta, Indonesia RSIA Grand Family (Eka Hospital Group) Full timeMarketing Unit Head - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...
-
Secretary for Business Unit
2 weeks ago
Jakarta, Indonesia Nestlé Full time**Position Snapshot** Location: Jakarta Company: Nestlé Indonesia Employment Status: Full Time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for...
-
Senior Client Success Specialist
7 days ago
Jakarta, Indonesia 99.co Full time**About us** We are looking for an experienced** Senior Client Success Specialist **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make...
-
Head of Client Relations Management
1 week ago
Jakarta, Indonesia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Head of Client Solutions Expert
3 days ago
Jakarta, Jakarta, Indonesia IlmuOne Data Full timeAs a key member of our team, the Head of Client Solutions will play a vital role in shaping the future of our clients' businesses. With a deep understanding of digital analytics and a passion for innovation, you will drive growth and success through strategic leadership and client-focused initiatives.### Key ResponsibilitiesDrive Strategic Growth: Develop...
-
Enterprise Risk Management Unit Head
3 weeks ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...
-
Enterprise Risk Management Unit Head
1 week ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...
-
Enterprise Risk Management Unit Head
1 week ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...