Client Success Unit Head

1 week ago


Jakarta, Indonesia PT ALTO Network Full time

COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
**DESIGNATION**: Client Success Unit Head
RESPONSIBILITIES
Key Responsibilities Deliverables/outcomes
Leadership (A) Ensure team members have individual performance plans
Monitor team performance and conduct regular appraisals/mentoring/coaching
Manage training and development team members
Customer Service (B) Ensure team members understand customer (internal & external) needs and deliver the expected outcomes within SLA and good customer experience
Regularly review work processes for areas of improvement
Operational Management (C) Monitor and ensure team members' deliverables
Monitor and report on progress towards achievement of plans and strategies
Identify any obstacles and challenges in fieldwork and escalate to management
Relationship Management (D) Develop and maintain collaborative relationships with other divisions
Establish and maintain active and constructive relationships within Service Operation Team
Good Corporate Governance (E) Risk/Findings audit to be fulfilled
Ensure staff are informed and trained to support good corporate governance in their specific areas of work.
QUALIFICATIONS
Knowledge Reporting Application Knowledge
Switching Application & REST API Knowledge
Switching Operation Process
Business Process Knowledge
IT Service Management
Project Management
Crisis Management
PCIDSS Awareness
Customer Service / Customer Experience
Skills and Abilities Non-technical
Leadership
Critical Thinking
Time Management
Interpersonal Communication
Strategic Thinking
Technical
Experience Proven experience in Operational/Service Management/Helpdesk at least 8 years' experience.
Proven experience in managerial position at least 5 years' experience and lead team with > 20 people.
Proven experience in Operations Division at least 5 years' experience.
Qualifications Bachelor degree in Information Technology/Information System/Industrial Engineering/Management


  • Head of Sales

    4 days ago


    Jakarta, Jakarta, Indonesia Success Hire Indonesia Full time

    Direct message the job poster from Success Hire IndonesiaHead Hunter and Talent Acquisition - Real Estate, Lifestyle, Hospitality, Construction and Property Management specialistRole DescriptionThis is a full-time on-site role, located in Jakarta, for a Head of Sales (Ethical). The Head of Sales will be responsible for managing and overseeing the sales team,...

  • Client Success Intern

    2 weeks ago


    Jakarta, Indonesia Kalibrr Full time

    At Kalibrr, putting the customer first is of top priority. Our Customer Success team is looking for interns to deliver an amazing customer experience for the companies that provide opportunities on Kalibrr. Your main tasks will involve: Meet and shadow our existing Client Success team to gain an understanding of our mission and objectives. Work closely with...


  • Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    The Client Success Specialist builds and maintains the client relationship to drive value for the client and increase lifetime value for NTT. As the primary post-sale point of contact for clients, they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion, and Renewal. Acting as the clients’ trusted advisor...

  • Client Success Lead

    3 weeks ago


    Jakarta, Indonesia ATI Business Group Full time

    Are you passionate about building meaningful client relationships and driving business growth? ATI is looking for a **Client Success Lead** to strengthen our commercial team and enhance our client management strategy. In this role, you will work closely with our **Commercial Strategy Manager** and **Operations Manager** to manage and expand relationships...

  • Bulking Unit Head

    3 weeks ago


    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Descriptions Summary: Monitor and evaluate the overall progress of the unit team. Solve organizational and unit related problems. Ensure overall status and progress of all activities within the team is directed towards completion in accordance to desired results, being on time and within budget. Utilizing discipline to ensure high-value success. Job...


  • Jakarta, Jakarta, Indonesia IlmuOne Data Full time

    Job Title: Client Success ManagerJob Description:We are seeking an experienced Client Success Manager to lead our client solutions team. In this role, you will be responsible for managing client relationships effectively, ensuring all client needs are met. You will work closely with cross-functional teams, including data analysts, consultants, and...


  • Jakarta, Jakarta, Indonesia Talent Insider Full time

    About the job Head Of Cybersecurity Business UnitTalent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with...


  • Jakarta, Jakarta, Indonesia Talent Insider Full time

    About this roleHead Of Cybersecurity Business UnitTalent Insider seeks a seasoned cybersecurity expert to lead our business unit.The ideal candidate will have a Bachelor's degree in a related field and at least 7 years of experience in security.A key requirement is a strong understanding of cyber security gained within the past 4 years, as well as experience...


  • Jakarta, Jakarta, Indonesia Talent Insider Full time

    Talent Insider is an upcoming HR Consultancy Service, founded to provide exceptional support to leading brands in Indonesia.We are registered in Singapore & Indonesia, enabling us to assist with growth plans and strategies across the region.The Head Of Cybersecurity Business Unit will lead our efforts in expanding our cybersecurity services to customers,...


  • Jakarta, Jakarta, Indonesia Mekari Full time

    We're on the lookout for talented professionals who share our passion for delivering exceptional partnership experiences. As a Client Success Coordinator, you'll play a vital role in ensuring seamless communication between Mekari and our partner companies. Your primary objective will be to build strong relationships, identify opportunities for growth, and...

  • Retail Unit Head

    4 days ago


    Jakarta, Jakarta, Indonesia SEVEN Retail Group Full time

    About The JobWe are looking for an experienced Retail Unit Head to join our team. In this role, you will be responsible for leading the development and execution of a strategic growth plan for one of our brands.The ideal candidate will have a proven track record of successfully establishing and growing a brand in a new market.Develop and manage the budget,...

  • Marketing Unit Head

    1 week ago


    Jakarta, Indonesia RSIA Grand Family (Eka Hospital Group) Full time

    Marketing Unit Head - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...


  • Jakarta, Indonesia Nestlé Full time

    **Position Snapshot** Location: Jakarta Company: Nestlé Indonesia Employment Status: Full Time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for...


  • Jakarta, Indonesia 99.co Full time

    **About us** We are looking for an experienced** Senior Client Success Specialist **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Manage developer campaign (post sales - end to end) and make...


  • Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...


  • Jakarta, Jakarta, Indonesia IlmuOne Data Full time

    As a key member of our team, the Head of Client Solutions will play a vital role in shaping the future of our clients' businesses. With a deep understanding of digital analytics and a passion for innovation, you will drive growth and success through strategic leadership and client-focused initiatives.### Key ResponsibilitiesDrive Strategic Growth: Develop...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Enterprise Risk Management Unit...