CRM and Campaign Specialist
3 weeks ago
Position Overview:
Key Responsibilities:
1. CRM and Customer Life-Cycle Management:
- Develop and execute CRM strategies to enhance customer retention, activation, and engagement across life-cycle stages.
- Analyze customer journeys to identify critical touchpoints and implement targeted interventions.
- Leverage customer segmentation to deliver personalized campaigns that drive value at each stage of the customer life-cycle.
- Continuously refine CRM workflows to improve efficiency and customer satisfaction.
2. Meta WhatsApp Business Manager and Messaging Services:
- Manage Meta WhatsApp Business accounts, including sender ID registration, compliance, and maintenance.
- Plan and execute WhatsApp campaigns with a focus on template optimization and engagement.
- Stay updated on Meta platform updates and policies to ensure compliance and best practices.
- Collaborate with Meta support and technical teams to resolve messaging-related challenges.
3. Performance Marketing and Campaign Execution:
- Plan and manage campaigns across digital and messaging platforms, aligning with broader marketing objectives.
- Monitor and analyze campaign performance metrics, including engagement, conversion rates, and ROI.
- Create and present detailed performance reports with actionable insights to internal and external stakeholders.
- Conduct A/B testing and other iterative processes to enhance campaign performance.
4. Sender ID Management:
- Oversee the registration, approval, and compliance of sender IDs across messaging platforms.
- Develop strategies to maintain consistent branding and enhance sender ID recognition.
- Ensure alignment with platform and regulatory requirements for sender ID usage.
5. Data-Driven Insights and Client Solutions:
- Use data analysis to inform and refine campaign strategies and customer
- engagement approaches.
- Provide clients with tailored recommendations based on data-driven insights to meet their marketing goals.
- Collaborate with data science and analytics teams to develop and integrate innovative data solutions.
- Use data visualization tools to create compelling and easily understandable reports for stakeholders.
6. Expertise in the Meta Ecosystem:
- Utilize tools like Meta Ads Manager, Audience Insights, and Business Suite to complement CRM and messaging efforts.
- Drive integration between Meta platforms and CRM systems to ensure seamless campaign execution.
- Develop and implement retargeting strategies and lookalike audiences to maximize customer reach and engagement.
7. Collaboration and Communication:
- Act as a liaison between clients, sales, and technical teams to ensure alignment and smooth execution of campaigns.
- Clearly communicate complex data insights to both technical and non-technical audiences.
- Provide ongoing training and updates on Meta tools, WhatsApp services, and CRM best practices to team members.
**Requirements**:
- Bachelor’s degree in Marketing, Business, Data Science, or a related field.
- 3+ years of experience in CRM, messaging campaigns, performance marketing, or a related role.
- Deep knowledge of Meta WhatsApp Business Manager, sender ID management, and Meta advertising tools.
- Proven ability to analyze campaign performance and present actionable insights effectively.
- Familiarity with marketing automation platforms, CRM systems, and audience segmentation techniques.
- Strong communication and client relationship management skills.
**Benefits**
- Attractive total compensation of salary, festive allowance, and annual bonus
- Private Health Insurance
- Working device provided
- Employee Development Program
- Flexible Working Arrangement
- Culture programs
- Mental Health & Well-being program
- Various club and Engagement activities
- Anniversary Leave
-
CRM Specialist
5 hours ago
Jakarta, Indonesia Amartha Full time**Responsibilities**: - Plan and define marketplace and/or promotional campaigns. - Design a CRM journey and channels optimization using Martech tools (Insider, Mailchimp, etc) in Amartha App and APlus (borrowers app) - Execute the journey set up on the tools and manage all engagement related awareness and/or sales campaign - Create brief and supervise the...
-
CRM Lead
6 months ago
Jakarta, Indonesia WTW Full time**The Role** As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. **Key Responsibilities**: - **CRM...
-
CRM Lead
7 months ago
Jakarta, Indonesia WTW Full time**The Role** As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. **Key Responsibilities**: - **CRM...
-
CRM Specialist
1 week ago
Jakarta, Indonesia Rakamin Academy Full timeA blasting campaign, such as a newsletter or promotion Providing key insights gleaned from the data and recommending a marketing communication approach that encourages fundamental changes in the company. Creating frameworks for statistically meaningful experimentation that will enable us to segment our market more effectively and measure the incremental...
-
CRM Specialist
5 hours ago
Jakarta, Indonesia Moladin Full timeDevelop, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc. - Work together with marketing teams, including product, engineering, business and data to achieve a complete vision and journey for CRM. - Create strategy to improve usage of digital assets such...
-
CRM Analyst
8 months ago
Jakarta, Indonesia Stockbit Full timeWork on ad-hoc BAU, marketing projects and assignments with the most efficient execution - Analyze data sets and weekly documentation of all retention activities on our CRM tool - Able to provide suggestions to have continuous improvement on CTR and CVR regularly - Plan and execute marketing campaigns based on the schedule created by the CRM Specialist -...
-
CRM Specialist
6 days ago
Jakarta, Indonesia Rajawalinet Full timeCRM Specialist JOB DESCRIRTION CRM SPECIALIST - Mengumpulkan informasi harian : tren transaksi complaint, request, dan informasi lainnya sehubungan dengan customer - Menyajikan informasi data pelanggan beserta dengan analisanya secara spesifik - Menginformasikan hasil Analisa kepada divisi unit yang berkaitan - Berkolaborasi dengan divisi/unit lain dalam...
-
Clm / CRM Specialist
2 weeks ago
Jakarta, Indonesia Zenius Education Full timeThe person would be responsible for end to end customer engagement & retention campaigns Experiment across the whole engagement & retention funnel constantly looking for maximum impact on DAU (daily active users) Create, implement and optimize daily/weekly/monthly campaigns, tailoring communication to different customer segments identified through...
-
CRM Executive
7 months ago
Jakarta, Indonesia 99 Group Full time**About us** We are looking for an experienced **CRM Executive **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Nurturing leads and user lifecycle through Marketing Automation tools - Develop...
-
CRM Specialist/ Senior CRM Specialist
7 months ago
Jakarta, Indonesia Crypto.com Full time**Responsibilities**: - Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies - Assist CRM Manager in planning and executing CRM & campaign programs - Leverage customer data to drive upsell and expand user usage - Manage end-to-end segmentation, automation, optimisation, evaluation, and reporting of the...
-
CRM Intern
3 months ago
Jakarta, Indonesia AlloFresh Full timeAssist the CRM team in managing and executing daily CRM campaigns - Copywriting for CRM campaigns; Write and optimize copy for push notifications and other CRM touchpoints. - Support customer data analysis for segmentation and personalization of campaigns to boost customer retention and engagement. - Prepare and send CRM campaign performance reports and...
-
CRM Executive
7 months ago
Jakarta, Indonesia ZALORA SOUTH EAST ASIA PTE LTD Full timeThis is an exciting opportunity to join Zalora’s Customer Relationship Management (CRM) team. You need to work collaboratively across marketing channels, as well as with other departments to understand marketing processes. Reporting to CRM Manager, this role is based in South Jakarta, Indonesia. The primary function of CRM Executive is to define, evaluate...
-
Trevo Id
19 hours ago
Jakarta, Indonesia SOCAR Mobility Malaysia Full time**Jakarta** Are you a talented and driven problem solver who would like to join us in Jakarta, Indonesia? Someone with a startup mentality, who is capable of integrating into a multicultural team? **Which journey will you join?** TREVO aims to change not just the way people in South East Asia move around, but also to help, assist, educate, and change the...
-
CRM Specialist
1 week ago
Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time**About us** INDICO is a subsidiary of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward INDICO aims to explore opportunities in multiple...
-
Campaigns Manager
2 months ago
Jakarta, Indonesia Welovesupermom Pte Ltd Full timeSupermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a **Campaigns Manager (Lead Generation)**, to be part of this...
-
Senior CRM Associate
7 months ago
Jakarta, Indonesia FAZZ Full timeJakarta, Jakarta, Indonesia **About the Team** CRM lead will be an integral player within the Marketing team. This role will be responsible for ensuring the capability of our CRM platform (CleverTap, KingSMS, etc), crafting and executing any CRM campaigns too. The folks in the Fazz Agen brand, product, analytics, creative, and strategy teams will be your...
-
CRM Data and Insight
2 months ago
Jakarta, Indonesia PT. Swakarya Insan Mandiri Full timeResponsibility: - 1. Data analysis for lifecycle and product campaign effectiveness - Audience segmentation and behavior insights - Flagship and Non-Flagship campaign performance tracking - Partner CRM campaign evaluation - Retail journey and CRM touchpoint analysis - Insights generation for CRM strategy optimization - Quarterly and annual reporting - Data...
-
Marketing Campaign Specialist
7 months ago
Jakarta, Indonesia PT. Trimegah Karya Pratama Tbk (Ultra Voucher) Full timeRequirements: - Bachelor's degree in Marketing, Communications, or related discipline - Minimum of 1 year experiences as an Marketing Specialist or other marketing position - Success in developing campaign messaging - Experience in delivering campaigns - Able to translate business product and market information into campaign copy - Excellent writing,...
-
CRM Manager
7 months ago
Jakarta, Indonesia Agriaku Full time**Company Description** AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models. CRM Manager is responsible for developing, implementing, and managing online marketing strategies with regard to life...
-
CRM Specialist
5 hours ago
Jakarta, Indonesia SehatQ Full timeResponsible for CRM systems integration and development strategy. Create overall CRM strategy across all media channels to drive sales related to recurring users. Coordinate the set-up of promotions in CRM campaign. Optimize processes and initiatives through user data and feedback gathered from users, customer support and field teams. Identify, develop...