Associate Director, Southeast Asia

4 days ago

Jakarta, Indonesia GROK Full time

**About Grok**

Grok Global Services is a professional services firm dedicated to the international education sector. We are a US corporation with offices across Southeast Asia, China, and India. With over 230 global staff and a commitment to excellence, we are the leading provider of in-market engagement services.

Grok is on a trajectory of rapid growth, expanding our client base, deepening service scope, and the geographies we cover. We now support over 80 institutions, including members of the Russell Group, Go8 in Australia, and the top 150 ranked universities in the United States. We have rapidly established ourselves as the market leader for in-country staffing, now operating in over 15 countries.

Our services include deploying in-country representatives, supporting recruitment and partnership development, and offering digital marketing solutions. We extend the international teams of higher education institutions into the world’s most important education markets. We have assisted more than 150 institutions with the management of recruitment channels, developing and managing academic partnerships, digital services, social media, and relationship building with international alumni.

**The Role**

**Key Responsibilities**:

- Work closely with the Director, Southeast Asia to establish a strong Grok brand among external stakeholders, and engage with various stakeholders in the higher education industry (E.g., the development of the miXer Community in Southeast Asia).
- Help develop Grok’s role in the student recruitment ecosystem across different channels and help define “state of the art”.
- Assist the Director, Southeast Asia in leading Grok’s Southeast Asia operations, fostering a strong, positive organizational culture.
- Monitor regional compliance and the regulatory landscape to ensure local compliance.
- Identify opportunities for operational improvements and implement best practices in student recruitment and partnership development.Work closely with the Director, Southeast Asia, and Manager - Administration, to ensure facilities are professionally maintained, including identifying suitable office space, overseeing renovations, and arranging utilities, and other services, as applicable.

**Engagement Management and Team Oversight**:

- Provide professional and pastoral supervision for local staff.
- Foster a strong, positive work culture for a mixture of office and remote-based staff.
- Implement local staff training and development initiatives.
- Support hiring, onboarding, and induction of new staff aligned with client needs.Mentor team members, fostering their growth and ensuring a cohesive work culture.

We understand that everyone brings their own unique background of experiences and skills. If you do not tick all the boxes, we’ll help you learn what you need to know, but the essence of a Grokker is someone who is humble, confident, culturally aware, curious about others, comfortable with uncertainty, eager to try new things, and collaborative. We experience glee when we win, and derive satisfaction from watching our business, and each other, thrive.

**Person Specification**

**Essential**:

- Bachelor’s degree. Masters is desirable. A degree from a reputable university is an advantage.
- Minimum 10 years’ experience in a role in the higher education industry, public or private.
- Student recruitment and marketing expertise from within the HE sector, **especially the support of overseas HEI**to increase enrolment outcomes and brand awareness in SEA.
- Strong understanding or experience of the student recruitment landscape across SEA, specifically in Indonesia, Malaysia, Thailand, Singapore, and the Philippines (including agent management, TNE, academic partnerships, and school engagement).
- Deep knowledge of the higher education system of our client destination countries (especially UK, Australia, Ireland, New Zealand, US, or Canada).
- Strong commercial acumen, and a proven track record of business development or sales.
- Excellent English communication, problem-solving, and interpersonal skills.
- Experience representing a foreign higher education institution or pathway provider.Experience in leading a team or coaching/ managing overseas-based staff is a plus.

**About Working at Grok**

At Grok, we pride ourselves on being practical and down-to-earth people, combining technical expertise with social skills to build strong client relationships. Grok provides a dynamic, fun, and supportive environment where you can develop your professional skills and contribute to building something meaningful and profitable.
- ______________________

Grok Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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