Manager - Project & Process Improvement
1 week ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Principle Duties & Responsibilities:
- Coordinate all related parties involved in implementation of new products or new partnership. Execute tasks within PD Operation, Analytic and Services area such as report development, process flow, and SOP
- Manage PD internal project deliverables to agreed specification document and monitor the process against plan
- Coordinate PD internal resources for project implementation.
- Produce and administer Project/ Initiatives documentations such as Project timeline & progress update, Business Requirement Documents, UAT documents, Minutes of Meeting, Update Report, etc.
- Identify and communicate risks associated with the project and mitigate the issues.
- Facilitate Plan Do Check Action (PDCA) cycle process in PD Projects
- Monitor outstanding initiatives under PD operation, update initiative status, initiate warning for lagged initiatives.
- Provide regular report to PD Operation and related parties to update on relevant issues Ensure smooth communication within the Team. Communicate with line manager for unsolved problem, to finding solutions
- Ensure customer orientation is the basis for every approach.
Job Specification:
Qualification
- Bachelor’s degree from reputable university
- Having good sense of Business Analyst in SDLC/ Agile development, experience with SQL Server - Power BI, database concept and report automation.
- Strong analytical and inter-personal skill
- Good problem-solving skill
- Action-oriented and customer oriented
Experience
- Minimum 2 years experiences in Report Automation within Sales Operations Area or IT in life insurance industry is advantageous.
- Or 2 years in Project Management or Business Analyst role in with agile development
Knowledge
- Good command in English
- SQL or database knowledge, Power BI, Power Query or Project Management experience is an advantage
- Capability to analyze requirements (Business logic, SOP & process flow)
- Project Management
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