Process Governance
4 days ago
**Job Description**:
**Life at Grab**
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
**Get to know the Team**
Assist the team in conducting routine evaluation of policies and procedures implementation and ensure best practice risk mitigation and assessment on scope of E2E IT system involvement.
**Get to know the Role**:
- Lead multiple process improvement projects with direct contact with senior executives in the organization.
- Facilitate quality and change management processes
- Perform business process mapping & analysis
- Serve as a the principal adviser for Grab for all departments
- Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.
**The day-to-day activities**:
- Conducting action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
- Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
- Identify the best process to be mapped with the system to improve productivity of the team.
- Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
- Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
- Develop guidelines for process improvement initiatives
- Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.
**The must haves**:
- Bachelor or Master Degree in Business Administration, engineering, or relevant
- At least **5 years of experience in Project Management **working with across multiple business units stakeholders.
- **Background from consulting company**
- **Strong process improvement experience**
- **Experience in data analytics, using Excel, Tableau and understand SQL**
- **Strong exposure to strategic problem solving and root cause analysis **methodologies in multi business operations.
- Must have a strong passion in driving continuous improvement.
- Must possess high integrity
- Strongly Skilled in process flow documentation and literature.
- Excellent communication and interpersonal skills
- Strong organization skills and attention to detail
- Individual Contributor Role.
**Our Commitment**
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
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