Customer Success Specialist
4 months ago
***Company Overview**:
**PT. Kokatto Teknologi Global, a proud subsidiary of Bukalapak, is a leading software company specializing in Communication Platform as a Service (CPaaS). We are dedicated to revolutionizing communication by offering cost-effective and efficient solutions, including a comprehensive omnichannel and customer service platform, designed to enhance the way businesses connect with their customers**
**What does the day-to-day look like?**
- Design and build chatbots to meet specific client requirements
- Integrate chatbots with various platforms through API
- Collaborate with clients to understand their needs and translate them into functional chatbot solutions
- Maintain and update chatbot systems to ensure optimal performance
- Analyze user interactions and feedback to improve chatbot responses and functionalities
**What does amazing look like?**:
- Background in Engineering or Computer Science
- Proficiency in programming languages commonly used in chatbot development (e.g., Python, JavaScript)
- Experience with Natural Language Processing (NLP) and machine learning techniques
- Strong logical thinking and problem-solving skills
- Excellent communication skills, including the ability to interact with clients and understand their needs
- Experience with chatbot frameworks and platforms (e.g., Dialogflow, Rasa, Microsoft Bot Framework) is a plus
- Ability to work independently and as part of a team
- Previous experience in developing chatbots or similar solutions
- Proven track record of working with clients and delivering projects on time
**Bukalapak is an equal opportunity employer **. Our hiring committee considers all applicants based on their merits and qualifications for each position. Bukalapak does not discriminate applicants on the basis of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by applicable law. We embrace diversity and encourage inclusion because we believe that to help create **A Fair Economy For All, **we need to build a workplace for all **#BukalapakForAll
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