Services Account Manager
2 weeks ago
Maintain the relationship with and manage the customers pertaining to Sidel aftersales offering. Responsible for meeting customer needs and ensuring customer satisfaction, whilst developing and maximizing sales and margin contributions for Sidel in given territory. Customer point of contact for Services and aftersales activities. The mission of the SAM is to lead the profitability growth of Sidel in terms of Services solutions with Customer portfolio.
**Your Mission**:
- Accountable for a yearly service sales budget in terms of turnover and margin, covering sidel extensive service portfolio for all equipment
- In charge of planning customers' contact, visits and promotion based on product portfolio and pricing prepared by Service organization, to optimize service sales in his/her territory
- In charge of selling and negotiating Sidel Service portfolio according to rules and processes of the company
- Ensure customer production lines are optimized to the maximum
- Propose new service products that add value to customers and are profitable to Sidel
- Coordinate and analyse market and competitor information, provide forecasts and report to relevant stakeholders
- Report his business activities and draw up a sales forecast to Aftersales Director
- Develop solution for customer satisfaction and monitor results
- Lead activities with service cross functions (Field engineering, Technical support, projects and Spare parts)
- Responsible for customers' issue escalation process and overall satisfaction
- Responsible for his/her region outstanding and overdue payment performance
**Your Profile**:
Level of Education and Language
- Bachelor degree or equivalent
- Bahasa and English both are mandatory
Experience and Skills Requirement:
- 5-8 yrs of sales experience
- Service and Sales oriented
- In depth knowledge of Filling and packaging industry equipment and services
- Minimum 5 years of experience on the field (maintenance/ production/ Field Service Engineer) and ability to travel (>50%)
- Excellent communication skills
Key Leadership Behavior:
- Problem Solving and Drive for results
- Priority setting and Action oriented
- Motivating others
- Excellent negotiation skills
- Customer oriented
**Contract Type**:
**Permanent**:
**Country**:
**INDONESIA**:
**Location**:
**Jakarta**:
-
Account Manager
2 months ago
Jakarta, Indonesia ITConnexion Full time**This Account Manager - IT Services role is best suited to those with at least 2-3 years’ experience in Client Relationship Management, Sales and Business Development, Technical Support or Services, Project Management, Account Management, Industry Specific Knowledge.**:
-
Service Account Manager
7 months ago
Jakarta, Indonesia GE HEALTHCARE Full time**Job Description Summary**: Service Account Manager (SAM) is responsible to independently build, lead, maintain and strengthen the relationship between GE Healthcare and hospital management and key stakeholders in strategic accounts. Responsible for creating and winning sales opportunities for support service/digital solutions in these accounts and may...
-
Enterprise Services Manager
7 months ago
Jakarta, Indonesia PT Amazon Web Services Indonesia Full time12+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles. - Experience working with large multi-national organizations as the Consulting Services lead for FSI clients, delivering Business Transformation projects, and own a bookings/revenue target. - Experience in account engagement...
-
Account Manager
3 days ago
Jakarta, Indonesia PT Fortress Data Services Full time**Job Descriptions**: - Promote company product and services - Create an opportunities from customer's need and company product and services - Conduct Sales support activities (proposals, agreements, documentation) - Responsible to deliver sales quota as per companies expected both to current and or new customer **Requirements**: - Maximum 35 years old -...
-
Enterprise Account Manager
6 months ago
Jakarta, Indonesia PT Amazon Web Services Indonesia Full time10+ years of high tech sales, business development and new logo acquisition experience - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and lines of businesses - Demonstrated success in identifying, developing, negotiating, and closing...
-
IT Account Manager
4 months ago
Jakarta, Indonesia Techtiera Services Indonesia Full time**Responsibility**: - Day-to-day activities will revolve around leveraging your expertise in Business Operation Management to provide strategic advice to clients. - In this role, you'll responsible for analyzing client requirements and developing customized solutions to meet their business needs. - You'll be responsible to coordinate and work with client to...
-
Account Manager, Digital Native Business
7 months ago
Jakarta, Indonesia PT Amazon Web Services IDN Full time10+ years of high tech sales experience as well as experience with Start-ups - Experience as the primary account manager for large digital native businesses working with multiple business units. - Track record of meeting and exceeding business established goals - Experience in driving the adoption of new technologies and solutions preferred. - Able to work...
-
Enterprise Services Manager
1 week ago
Jakarta, Indonesia PT Amazon Web Services IDN Full timeA Bachelor's degree; Masters/MBA degree preferred. - 10+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles. - Experience working with large multi-national organizations as the Consulting Services lead for Telco clients, delivering Business Transformation projects, and owning a...
-
Manager - Accounting Services
2 days ago
Jakarta, Indonesia TMF Group Full timeJob Description Manager-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and...
-
Enterprise Services Manager
2 weeks ago
Jakarta, Indonesia PT Amazon Web Services IDN Full timeExperience as the primary account management leader for the mid to large Enterprise segments and working with multiple business units and influencing governance and policy is a plus. - Experience Selling Consulting and Professional Service - Act as single person of contact for Customer executives, developing deep, trustful and sustained relationships - Track...
-
Jakarta, Indonesia PT Amazon Web Services IDN Full time10+ years of high tech business development experience - Fluent in English, native in Bahasa Indonesia - Basic knowledge of server technology - Sales experience with virtualization/infrastructure solutions a plus Job summary Would you like to be part of a team focused on building adoption of Amazon Web Services (AWS) with partners and prospective...
-
Senior Enterprise Account Manager
7 months ago
Jakarta, Indonesia PT Amazon Web Services Indonesia Full time10+ years of high tech sales, business development and new logo acquisition experience - Experience increasing technology adoption and creating long term transformational account strategies - Experience working with and presenting to C-level executives, IT, and lines of businesses - Demonstrated success in identifying, developing, negotiating, and closing...
-
Account Manager
2 weeks ago
Jakarta, Indonesia PERSOLKELLY Indonesia Full timeBachelor's Degree or higher, English skill is a must and Mandarin would be advantage - 5+ years working in Telecommunication industry with experience in customer relationship management - Knowledge of Telecommunication/IT products are must PERSOLKELLY Indonesia is currently assisting one of our clients in Internet Technology and Services company that is...
-
Account Services Manager
7 months ago
Jakarta, Indonesia PT Humana International Indonesia Full time1. Customer Relationship, 2. Complaint Management, 3. Contract Renewal, 4. Monthly Report 5. Monitoring PM Schedule, Additional requirements: 5. Project Lead, 6. Sales Activity (Opportunity Development) **Requirements**: - Detail Oriented - Good communication skill - Good of data processing - Negotiation Skill - Presentation Skill - Proactive and...
-
Service Delivery Account Manager
7 months ago
Jakarta, Indonesia AECO Energy Full time**SERVICE DELIVERY ACCOUNT MANAGER** **Functional Scope** The Account Management team is primarily responsible for achieving the Corporate Renewal objective set and the delivery of the Power Choice Electricity Plus Program. Service Delivery Account Manager(s) are accountable for a defined set of customers and must manage them in accordance with company...
-
Groupm Services Manager Search Buying
8 hours ago
Jakarta, Indonesia GroupM Services Full timeThe GroupM Services team adopt a collaborative and customer-centric approach in delivering highly valued and innovative solutions for our Agencies and Agencies’ clients, including the activation and execution of dynamic media campaigns. - Deep understanding of all GroupM Agencies deliverables and campaign KPIs. - Developing solutions across media behaviors...
-
Assistant Manager-accounting Services
3 days ago
Jakarta, Indonesia TMF Group Full timeAssistant Manager-Accounting Services is responsible to provide robust financial administration services for external clients to ensure external clients’ financial operations are managed efficiently, fully compliant with both local and international standards, and their financial reporting is transparent, up-to-date, and accurate. **Responsibilities**: -...
-
Senior Services Partner Account Manager
2 days ago
Jakarta, Indonesia Juniper Networks Full time**Services Partner Account Manager** The **Services Partner Account Management **role is to provide leadership, direction and accountability of our Service Partners ensuring operational excellence worldwide. Through teaming with the Regional Services Directors / VPs and Channel Sales Leaders the individual in this role will maintain open lines of...
-
Service Account Manager
7 months ago
Jakarta, Indonesia Huneety Co., Ltd. Full timeThe Service Account Manager is responsible for managing and maintaining relationships with key clients, ensuring their satisfaction and addressing any concerns or issues that may arise. This role involves collaborating with various internal teams to deliver exceptional service and support to clients. The Service Account Manager reports directly to the...
-
Senior Account Services Management Advisor
22 hours ago
Jakarta, Indonesia Dell Technologies Full timeSenior Account Services Management Advisor Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration...