Customer Service Representative

3 weeks ago


Jakarta, Indonesia Howel and Co Full time

Membalas Chat dari Customer melalui platform - platform yang sudah menjadi standar perusahaan

Memastikan Customer mendapatkan pelayanan terbaik dari Customer Service

Follow Up Customer yang masih belum memberikan keputusan untuk belanja

Memastikan orderan yang di input dan diproses sudah sesuai dengan permintaan customer

menginformasikan kepada divisi lain (yang terkait) apabila ada permintaan perubahaan dari customer

Melakukan konfirmasi apabila ada barang retur atau complain

Melakukan Pengecekan terkait status pemesanan

Konfirm pesanan melalui Telpon

Follow - Up Ekspedisi

Sweeping chat yang belum terbalas

Membuat Report Daily (termasuk case harian)

Membalas Review Customer dari platform - platform yang ada
Laki-laki / Perempuan, Maksimal usia 30 tahun

Memiliki kemampuan komunikasi yang baik dan mampu menjalin hubungan dengan customer/pembeli

Memiliki pemikiran "customer sentris"

Memiliki kemampuan mengetik secara cepat

Memiliki kemampuan mengoperasikan komputer secara dasar

Dapat bekerjasama dengan tim

Siap bekerja dengan sistem shift

Siap bekerja di akhir pekan dan libur nasional

Seorang yang detil dan sabar jika menghadapi komplain dari customer/pembeli

Menguasai bahasa Inggris dasar menjadi nilai plus



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