Operations - Shopee Express, Operation Excellence
2 days ago
DepartmentOperations
LevelExperienced (Team Lead)
LocationIndonesia - Jakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Identify wastes and implement process improvement
- Implement any new operation initiatives on the ground
- Develop and manage SOP and Work Instruction (WI)
- Define and develop tools to support operations (including FMS)
- Conduct regular Operation Quality Assessment and work with Operation to improve the quality
**Requirements**:
- At least has 10 years of experience in Express Company/Logistics Company, and managing some provinces/regions
- At least a Bachelor degree from any major
- Skilled in Process Improvement (LEAN, Six Sigma Black Belt preferred), Project Management, and Financial analysis
- Excellent in problem-solving and analytical skills (Kaizen and Lean skills are preferred)
- Good communication skills (written and verbal)
- Expert Facilitator and able to manage all stakeholders
- Lead by example (hands-on) leadership style who can show operation solutions on the floor
- Understand and have experience in Implementing and Improving Transport / Freight Management System (TMS / FMS)
- Willing to travel
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