Operational Excellence

6 months ago


Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop Operation Excellence strategy and implementation plan inline with company's objectives
- Drives Continuous Improvement initiatives implementation which leads to SLA improvements, quality improvements, productivity gain and cost reduction
- Accountable for maintaining and developing Operation System (i.e FMS) to support operations
- Accountable for Operation Performance Management in terms of visibility and data readiness to support operation improvement and decision making
- Ensure regular Operation Quality Assessment are done and to work with Operation to improve the quality
- Ensure SOP and WI for operations are available and updated according to the latest process change

**Requirements**:

- At least has 5 years of experiences in Express Company/Logistics Company as an Operation Excellence Manager
- At least a Bachelor degree from any major
- Understand and having experiences on Process Improvement (LEAN, Six Sigma Black Belt preferred), Project Management, Financial analysis
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills are preferred)
- Good communication skills (written and verbal)
- Expert Facilitator and able to manage all stakeholders
- Lead by example (hands-on) leadership style who can show operation solution in the floor
- Understand and having experiences on Implementing & Improving Transport / Freight Management System (TMS/FMS)
- Placement at North Jakarta and Willing to travel



  • Jakarta, Jakarta, Indonesia MyRobin Full time

    Company OverviewMyRobin is a dynamic organization committed to delivering exceptional operational results.Salary: The estimated salary for this role is $60,000 per year, commensurate with experience and qualifications.Job Description:We are seeking a highly motivated and detail-oriented Operational Excellence Analyst to join our team. As an Operational...


  • Jakarta, Indonesia Flintex Consulting Pte Ltd Full time

    ***: Responsible for developing our people, spread the continuous improvement and operational excellence culture and support delivering high level of performance in a sustainable way. This role are also to be a role model for kaizen/continuous improvement mindset, to collaborate locally and globally in a good atmosphere, to continuously challenge the status...


  • Jakarta, Indonesia Flintex Consulting Pte Ltd Full time

    ***: Responsible for developing our people, spread the continuous improvement and operational excellence culture and support delivering high level of performance in a sustainable way. This role are also to be a role model for kaizen/continuous improvement mindset, to collaborate locally and globally in a good atmosphere, to continuously challenge the status...


  • Jakarta, Indonesia MSBU Full time

    **Greetings, programmers, developers, & IT enthusiasts!** Currently, one of our clients is looking for an "**Operations Excellence Consultant**"! Please kindly check the requirements below: - **Minimum Education and Experience**: - Minimum 1 year-experience in Management Consulting with exposure to operations, maintenance, continuous improvement, or...


  • Jakarta, Indonesia Pfizer Full time

    Position Purpose The primary purpose of this position is to define, design and implement continuous improvement programs and site projects which aligned with business strategies. The Operational Excellence Manager will also establish and guide the Element Owners in ongoing sustenance & maturity of IMEx including metric maintenance to measure program...


  • Kota Administrasi Jakarta Selatan, Jakarta, Indonesia Potentia HR Consulting Full time

    Job Title: Director of Operations ExcellenceSalary: $120,000 - $180,000 per yearAbout the RoleWe are seeking a strategic and results-driven Director of Operations Excellence to lead the smooth functioning of our growing network of clinics. This pivotal role will involve managing daily operations, driving business performance, improving customer experience,...


  • Jakarta, Indonesia Qoala Full time

    The AVP/VP of Operations Excellence will lead six divisions (Ins Ops, Fin Ops, Process Excellence, Claims, EB, and Customer Service), ensuring top-notch service delivery. The role involves setting a clear vision for process improvement through manual and digital means, ensuring scalability as the company grows. **Responsibilities** **1. Insurance...


  • Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a leading manufacturer, with multiple business units across various segments. The role will be pivotal in promoting and leading the culture of CI and Ops Excellence. - Provide insights to senior leadership for strategic business decisions and play a key role in leading CI initiatives - Conduct quantitative and qualitative...


  • Jakarta, Indonesia Seven Retail Group Full time

    **Business Profitability Specialist**: Own & review profitability of 100+ outlets, including OPEX and CAPEX according to applicable expense management policy. **Continuous Improvement Initiatives**: Lead and facilitate process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen. Regularly review performance data and identify trends,...


  • Jakarta, Indonesia Philips Full time

    **Job Title**: Partner Operational Excellence Manager **Job Summary**: POEM is a **mid-senior level** role with the job of providing a business’s operation direction and supporting day-to-day activities; As part of PHILIPS APAC Partner management team, you will support transformation journey of partner business in APAC through setting up the right tools,...


  • Jakarta, Indonesia Allianz Indonesia Full time

    1. Become Operations Representative for Regional activities and/or initiatives 2. Lead & perform monitoring for transactions within Operations Division 3. Produce, maintain and improve regular and ad-hoc reports related with Operations area 4. Performance monitoring for all KPIs (Local & Regional), SLA and Ops productivity 5. Analyse any performance issue &...

  • Internal Audit

    6 months ago


    Jakarta, Indonesia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Jakarta, Indonesia Company: Nestlé Indonesia Full Time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for...

  • Operational Excellence

    6 months ago


    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Operation Excellence

    6 months ago


    Jakarta, Indonesia Moladin Full time

    We are seeking a highly organized and analytical individual to join our team as a Warehouse Asset Management & Analytics Specialist. In this role, you will be responsible for overseeing the efficient management of warehouse assets while utilizing data analytics to optimize processes and enhance performance. Your primary goal will be to ensure accurate...


  • Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Jakarta, Indonesia Moladin Full time

    Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. **Key Responsibilities**: - Process Analysis and...


  • Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Data Analyst

    1 month ago


    Jakarta, Indonesia ATI Business Group Full time

    **Responsibilities**: - Develop and maintain reports and dashboards to track key performance indicators (KPIs) such as productivity, turnaround time (TAT), errors, and accuracy. - Use tools like Excel and PowerPoint to visualize data and create clear, professional reports for Operations Leads and key stakeholders. - Collect and organize data from multiple...


  • Jakarta, Indonesia Moladin Full time

    Moladin is Indonesia’s leading used car fintech and marketplace. We are transforming the used car industry by empowering all players using our proprietary operational, financing, AI and IoT capabilities. We target to continue to grow strongly and explore more opportunities in the coming years. **Key Responsibilities**: - Process Analysis and...