Avp - Vp Operation Excellence
5 months ago
The AVP/VP of Operations Excellence will lead six divisions (Ins Ops, Fin Ops, Process Excellence, Claims, EB, and Customer Service), ensuring top-notch service delivery. The role involves setting a clear vision for process improvement through manual and digital means, ensuring scalability as the company grows.
**Responsibilities**
**1. Insurance Operation**:Ensure that initiatives are executed to maintain or improve order processing speed.
2. Fin Ops: Ensure that initiatives are executed to improve trackability, monitoring of AP and AR.
3. Claims: Ensure that initiatives are executed to improve trackability, monitoring and optimization for claims that are handled by Qoala.
4. EB: Ensure that digitization initiatives are executed to ensure trackability, monitoring and optimization for EB are built in the system.
5. Process Excellence: Monitor and provide constructive criticism to process excellence team in building Business Requirement Documents.
6. Partnership: Improvement of operations flow within partnership division.
**Requirements**:
- Minimum of 9-10 years of progressive working experience in relevant roles.
- Proven track record of managing multiple managers effectively.
- While not a necessity, previous experience in the insurance industry is advantageous.
- Demonstrated experience in successfully tackling business process re-engineering projects.
- Results-oriented strategic thinker.
- Assertive and proactive in taking initiatives.
- Strong verbal and written communication skills.
- Fluent in English.
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